An enthusiastic account manager and corporate trainer with over 4 years experience in the mortgage field service industry. Seeking a new challenge that will require attention to detail, excellent work ethic and an outgoing personality to improve client or vendor business relationships.
Exceptional written and verbal communicator
Complex problem solving
Calm under pressure
Cooperative team player
Maintained vendor relationships.
Managed between 75-100 vendor accounts consistently.
Managed vendor open work flow and coverage areas for each.
Provided customer service, and a point of contact for vendors.
Identified inefficiencies and made recommendations for process improvements.
Implemented and developed new training materials.
Facilitated live and on-line training courses
Managed session enrollment and attendance.
Maintained clear communication.
Developed leaders guides, participant material, handouts and presentations.
Worked independently as well as with a group.
Facilitated leadership and management training.
Maintained production and quality standards.
Facilitated on the job coaching/training.
Mastered Investor and Client regulations to maintain compliance.
Maintained clear and professional communication with vendors and clients.
Selected products for specific routes according to pick sheets.
Stocked and organized product.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Transported goods from racks, shelves and vehicles.
Art History Graduated Cum Laude 3.8 GPA
Art History 4.0 GPA
MS Excel, MS PowerPoint, MS Word, Adobe Connect, IPro, DOS, MapPoint.
Professional and friendly, Multi-tasking, Hard-worker, Performance Analysis, Quality Management, Customer Service.
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