To obtain a challenging management position that offers career development and the opportunity to utilize my foundation of skills and professional experience. PROFILE A dedicated personable manager that understands the principles of teamwork, trust and accountability. Ability to create an environment that fosters a sense of personal integrity, driven by involvement and ownership of the process.
VEHICLE MAINTENANCE SUPERVISOR January 1998 to January 2013CENTRAL OHIO TRANSIT AUTHORITY
Managed repair job priorities and assigned mechanics to maintain COTA's fleet of over 300 city transportation buses.
Monitored repair activities and performed spot check inspections to ensure the mechanics worked in a safe manor and to identify the need for additional staff training.
Coordinated repair efforts with other internal maintenance shops such as the body shop, heavy repair and electrical shop to expedite all required repairs.
Monitored key labor expenditures and utilized cost saving strategies such as warranty part recovery which resulted in department operating budget savings of over $200,000 dollars.
Ensured that all inspections, servicing of vehicles and repair work performed were properly entered and documented in the MMS computer system to support FTA requirements.
Created and implemented several new service line cleaning procedures to deliver measurable results, increase customer loyalty and improve the overall fleet appearance.
Maintained good employee relations through fair and.
RETAIL AUTO PARTS STORE MANAGER January 1994 to January 1998AUTOZONE STORES INC
Hired directly as a program participant in the Autozone fast track training program.
Promoted to store manager within a few months after joining the company.
Effectively managed the successful turnaround of an underperforming inner city store in less than 1 year and increasing store sales by 12% YTD.
Excelled in motivating store staff to increase customer average ticket.
Monitored counter sales and checkout to insure friendly and efficient transactions and provide swift resolution of customer issues as they arose.
Recruited and trained quality employees to provide customer service excellence.
Reduced employee turnover by cultivating a sense of AUTOZONE team pride within the store through timely recognition of tenure and accomplishments.
Controlled expenses by close monitoring of labor costs and strong loss prevention strategies to reduce shrink.
Promoted to Commercial Sales Advisor within 2 years.
Created and cultivated numerous new commercial parts accounts throughout Ohio.
Interacted with outsi.
SERVICE MANAGER January 1991 to January 1994PEP BOYS STORES INC