I am a food service manager with 2 years of managerial experience. Strong strategic-planning and people-management skills.Accomplished Manager with extensive experience in front-of-house and back-of-house operations. I have provided dynamic customer service for 19 years and customer-focused food service for 17 years. I am also experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. I am dependable, a gifted learner and very versatile. ServeSafe certified.
Managed team of 5 professionals. Took necessary steps to meet customer needs and effectively resolve food or service issues. Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools. Took monthly inventory control and weekly stock ordering. Recorded accurate paperwork to be monitored by area supervisor and/or state auditors.
Worked as a team member performing cashier duties, product assistance and cleaning.Prevented store losses using awareness, attention to detail and integrity.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables.Prepared and served beverages such as coffee, tea and fountain drinks.Followed all established restaurant practices and procedures.Took initiative to find extra tasks when scheduled duties were completed.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Quickly and efficiently processed payments and made accurate change.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Coursework in Business and Restaurant Management
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