VD Programmer Resume Example
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VD PROGRAMMER
Summary
Results driven and accomplishment oriented professional with focus on process and service improvement. Dynamic change agent for organizations pioneering new business processes while consistently delivering "best in class" results. Utilizes leadership, communication and interpersonal skills to build teams that consistently exceed goals. Diversified skill sets covering process and procedure development, staff management, training and mentoring, quality control, sales, customer service, account management, marketing, printing operations support and management, mail data file management, consultant management, technical support, vendor management and business mail management.
Skills
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Experience
06/2017 to 02/2018
VD ProgrammerEbix, Inc. － Johns Creek , GA
- Perform data file conversions, address hygiene, variable document composition Utilize computer programs for data processing & direct mail setup including GMC Printnet, TSS, Adobe and Microsoft for direct mail letter set up Perform digital page layout and image manipulation functions Setup complex dynamic text flow layouts to accommodate a wide range of variability Program all logic relating to layouts MS Excel proficiency.
04/2014 to 06/2017
Direct Mail Manager/Data Processing ManagerBirdeye Inc － Dallas , TX
- Managed Mail operations department for digitally printed personalized variable data output division Managed USPS postal budget, vendor relationships, created monthly mail reports Organized USPS permits & Caps account, knowledgeable on postal rules & regulations Manipulate data files, file cleansing, file formatting, mail purge, de - dupe, Cass, NCOA File hygiene, postal pre sort processing output utilizing BCC Mail Manager 2010, Mail piece design analyst, Variable print processing Coordinate all postal processing activities to optimize maximum postal discounts while minimizing postal transportation costs.
06/2013 to 03/2014
Technical Support RepresentativeIfreedom Direct － San Diego , CA
- Recorded, tracked and documented help desk requests, problem solved/trouble shot processes and took actions for final resolution.
- Performed and tested fixes via remote access which included: installing and upgrading software, implementing file back-ups, configured systems and applications.
- Built rapport and provided excellent service to end users while prioritizing issues.
- Developed help sheets and knowledge base articles for end users.
05/2012 to 06/2013
Sales ManagerJTI Technologies, Inc － City , STATE
- Managed sales department for technology company that provided the following services: network set-up, desktop support services, internet connectivity solutions, PC repairs and upgrades, email solutions, remote access services, firewall and security solutions, web design, graphic design and web development.
- Provided unwavering commitment to customer service with focus on building customer rapport and sell services via the telephone and in person meetings using existing customer base and through prospecting for new accounts.
- Coordinated and supervised consultants as needed to complete outsourced work such as web design, graphic design and web development and managed and coached new sales representatives.
01/2002 to 05/2012
Direct Mail ManagerSynergy Graphics, Inc － City , STATE
- Managed mail operations department for a company that utilized sheet-fed, web and digital printing to create a large variety of mail such as specialty packaging, government ballots, direct mail, large catalogs, brochures and inserts for local, regional, national and government clients.
- Managed budget and supply costs and handled all aspects of vendor relationship with USPS to ensure performance expectations and efficiency goals for clients were consistently met or exceeded.
- Documented business processes, analyzed financial and operational data, developed recommendations based on data analysis, understood and reported on key metrics, identified areas of opportunities for continuous improvement and performed root cause analysis and deployment of new processes.
01/1995 to 01/2001
Ink Jet OperatorScoville Press － City , STATE
- Created mail data files per job tickets for a company that specialized in direct mail response card packs, magazine components, specialty packaging, order form envelopes, application forms, brochures, stationery and flyers.
- Produced customer samples and proofs utilizing Scitex, Kodak and Videojet ink jet machines.
- Performed quality control audits to ensure product accuracy.
Education and Training
Microsoft Certified Systems Engineer (M.C.S.E.)North Hennepin Community College － City, State
Bachelor of Science: BusinessUniversity of Minnesota － City, StateBusiness
Skills
Adobe, business processes, data analysis, data processing, direct mail, firewall, graphic design, help desk, packaging, repairs, sales, Systems Engineer, desktop support, web design, web development
Activities and Honors
USPS MDP
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Resume Overview
School Attended
- North Hennepin Community College
- University of Minnesota
Job Titles Held:
- VD Programmer
- Direct Mail Manager/Data Processing Manager
- Technical Support Representative
- Sales Manager
- Direct Mail Manager
- Ink Jet Operator
Degrees
- Microsoft Certified Systems Engineer (M.C.S.E.)
Bachelor of Science : Business
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