vascular appointment scheduler resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Detail oriented Customer Service Representative with 10 years of professional experience in Health Care. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in customer service and professional environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills and integrity. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Accomplishments
Used Microsoft Excel to develop and maintain a testing locations guide spreadsheet.
Answered phone calls and messages for 30 physicians, two medical facilities, scheduling appointments and handling patient inquiries.
Enhanced office efficiency by handling 150+ calls per day.
Established and maintained client rapport by utilizing quality customer service.
Skills
Ability to communicate effectively orally and in writing with patients, customers and co-workers.
Excellent organizational skills and time management skills.
Ability to work independently and with little to no supervision.
Critical thinking.
Compassion.
Performance.
Self starter.
Medical insurance.
Medical Terminology Understanding
Appointment Scheduling
Integrity.
Detail-Oriented
High-volume call environments
Phone etiquette expert
Data Entry and Database Software
Innovation.
Time Management
Team Collaboration
Work History
02/2021 to 02/2022Vascular Appointment Scheduler Option Care Health | Lincoln, NE,
Answered 20+ phone calls and answered questions from potential patients.
Scheduled consultations for all potential patients.
Assisted office team by making phone calls, copies and appointments.
Confirmed appointments, communicated with patients and updated patient records.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to inquiries from callers seeking information.
Answered phone promptly and directed incoming calls to correct offices.
Scheduled appointments for patients in person or over telephone.
Called and rescheduled appointments for patients.
Acted as first point of contact and set appointments for prospective patients.
Filed and updated patient information and medical records.
Expertly managed planning, scheduling and coordination of outpatient procedures.
Carried out front office duties utilizing data entry skills in framework of medical database.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Updated account information to maintain records.
Followed physician's orders and availability calendar to schedule tests and procedures.
Reason for leaving : Permanent Layoff
11/2016 to 02/2021Patient Access Appt Scheduler-Remote-Call CenterAspirus Health System | City, STATE,
Coordinated front office duties, including customer service, patient scheduling and billing.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for 30 providers based on optimal patient loads and clinician availability.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Checked patient data including insurance, demographic and health history to keep information current.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Obtained payments from patients and scanned identification and insurance cards.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Confirmed appointments, communicated with patients and updated patient records.
Responded to inquiries from callers seeking information.
Answered 150+ of incoming calls daily to resolve patient issues and schedule appointments.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Reason for Leaving : New employment with Surgical Associates
07/2012 to 11/2016Patient Registration CoordinatorAspirus Grand View Surgical Clinic | City, STATE,
Answering phones.
Entering new patients, Medical records.
Computer operations.
Compiled and reviewed medical charts.
Used Epic to schedule appointments.
Took copayments and compiled daily financial records.
Managed multi-line phone system and pleasantly greeted patients.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Confirmed appointments, communicated with patients and updated patient records.
Reason for leaving : Relocation of clinic/ New position title.
Languages
English:
Negotiated:
Education
Expected in 1996 to to High School Diploma | Luther L. Wright High School, Ironwood, MI, GPA:
Additional Information
Work references:
Amanda Pisco, Nurse Practitioner- Ironwood, MI (906)-932-2347
Kayla Smith, Medical Assistant- Ironwood, MI (218)-556-9052
Pam Zanella-Bruneau, Surgical Scheduler/Authorizations Specialist- Hurley, WI (XXX)-XXX-2402
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