Bank Manager with a 12 year background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Track record of increasing sales, improving client retention and growing customer base.
Managed one of the Flagship Banking Centers in Fairfield market, achieving 2012 World Class Customer Experience Award for consistently scoring above 97% of goal.
Brought in to Develop and train Staff in order to convert a community banking center into a retail banking center for the Westchester/Southern Fairfield market. Expanded banking center hours and construction of a 24 hour ATM. Within a year the South Norwalk Banking Center was at 180% overall performance for 2006. In 2007 achieved 210% over goal, top 5 percent in franchise.
Developed the annual branch business plan for maximum profitability and effectiveness. This resulted in breakthrough performance winner for the following three quarters.
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