Utility Billing Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Eye for Detail - Self-Starter
  • Friendly - Positive
  • Punctual - Flexible
  • Team Player
  • Skills
  • Multitasker - Customer Service
  • Organized / Prioritization - Microsoft Excel, Word, Outlook
  • Communication / Cold Calls - Quick Learner
  • 10 Key - Data Entry
  • 10 Key
  • ATM
  • Closing
  • Credit
  • Customer Service
  • Data Entry
  • Dispatching
  • Filing
  • Insurance
  • Invoicing
  • Microsoft Excel
  • Outlook
  • Word
  • Policies
  • Quick Learner
  • Self-Starter
  • Team Player
  • Billing cycle expertise
  • Billing and payment processing
  • MS Office
  • MS Excel
  • MS Access
  • MS Word
  • MS Outlook proficiency
  • MS Outlook
Work History
12/2019 to 04/2020 Utility Billing Representative Installed Building Products | Cherry Hill, NJ,
  • REFUND PROCESSING - ADJUST FEES FROM ACCOUNTS and balance daily via excel spreadsheet.
  • RESPONDING TO CUSTOMER and city worker EMAILS through outlook and attaching necicary documentation
  • Promoted consistent accuracy of billing information by reconciling 20,000 accounts monthly.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Entered invoices requiring payment and disbursed amounts via check.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on cycle billing and rate changes.
  • Maintained complex digital filing system for financial information.
  • Generated reports in Excel and typed letters in Microsoft.
01/2018 to 09/2019 Account Receivable Specialist Midsouth Community Federal Credit Union | Robins Air Force Base, GA,
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Produced, distributed and tracked more than 2800 monthly invoices for this locksmith business.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Performed targeted collections on past due accounts aged over 45 days.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Communicated with customers to identify and resolve outstanding payments.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
07/2017 to 01/2018 Receptionist | Insurance Agent Cathy Trent State Farm | City, STATE,
  • Payments / Balancing.
  • Sold Insurance (Auto and Home) - Creating Certificates of Insurance (COI).
  • Explanation/Identifying Coverages/Policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Obtained underwriting approval by completing application for coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
07/2012 to 06/2017 Member Service Specialist Credit Union West | City, STATE,
Expected in | Business Management Glendale Community College, Glendale, CA GPA:
Expected in 05/2010 High School Diploma | Washington High School, Phoenix, AZ GPA:

Out of 200 employees at Credit Union West, I was choosen out of 20 individuals to be apart of their brand new Efficency Team. This team identified inefficencies thoughout the organization and worked from start to finish to correct them and produce training material. In this team I worked closely with the Vice President of Branches, IT department, Finance Department and the Compliance department to accomplish our goals.

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Resume Strength

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Resume Overview

School Attended
  • Glendale Community College
  • Washington High School
Job Titles Held:
  • Utility Billing Representative
  • Account Receivable Specialist
  • Receptionist | Insurance Agent
  • Member Service Specialist
  • Some College (No Degree)
  • High School Diploma