Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Customer service expert
  • Energetic work attitude
  • Courteous demeanor
  • Adaptive team player
  • Exceptional multi-tasker


Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of clients.

Customer Interface

  • Greeted customers upon entrance and handled all travel arrangements and disputes.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cleaned yards, visited and provided a mini concert for our island kapuna.
  • Was part of mission with my Church in which we fed and provided essential items to the homeless residing at Kahului Harbor. We also cleaned the Harbor for our community.
Work Experience
2012 to 02/2013
Utility Aid Hilton Grand Vacations Ramona, CA,

Effectively assisted kitchen staff in producing food for the residents of Roselani. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team.Set up and performed initial prep work for food items such as soups, sauces and salads. Displayed a positive and friendly attitude towards residents and fellow team members.

02/2011 to 11/2011
Barista - Manager Auto Plus Pep Boys Heights, TX,

Managed team of 3 professionals, including scheduling. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Managed closing duties, including restocking items and reconciliation of the cash drawer. Greeted newly seated guests in a friendly and timely manner. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages. Prepared and served delicious espresso and coffee drinks according to memorized recipes. Provided prompt, efficient, friendly, and quality service at all times. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

2010 to 02/2011
GST Wegmans Food Markets Williamson, NY,

Processed reservations, coordinated stand-bys and monitored cabin availability. Printed itineraries and tickets for an average 50 of passengers per hour. Monitored compliance with size limitation guidelines for the carry-on baggage program. Responded politely to passenger complaints regarding ticketing and baggage handling. Announced flight status updates and information about gate changes over airport’s PA system. Checked baggage and collected baggage charges. Escorted passengers in wheelchairs from the terminal to the aircraft. Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment. Relayed departure, arrival, delay, aircraft and airfield status to upline controlling agencies.

2008 to 2010
Food Service System Pavers Inc. San Marcos, CA,

Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Followed all established restaurant practices and procedures. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team.

2008 to 01/2008
Canvasser Census Bureau City, STATE,

Canvassed assigned geographical area obtaining stats on the population growth, which was then transmitted to the Census Bureau for their study. Promoted positive customer and associate relations through courtesy, service and professional appearance.

05/2007 to 2008
Child Attendant Maui Playcare City, STATE,

Read stories to the children and taught them painting, drawing and crafts.Carefully monitored children's play activities.Incorporated music and art activities to encourage creativity and expression.Sparked creativity and imagination by helping children discover new things each day. Physically and verbally interacted with children throughout the day.Established and maintained a safe play environment for the children.

  • Cash handling
  • Able to lift in excess of 50 pounds
  • Professional and friendly
  • Careful and active listener
  • Proficient in Microsoft Word/Excel/Powerpoint
Educational Background
Expected in 2008
High School Diploma: General Studies
Maui High School - Kahului, HI

Member of the Martial Arts Club

Expected in
: Art
University of Maui College - Kahului, HI
Professional Affiliations

Certification in AOHT ( Association of Hospitality and Tourism)

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Resume Overview

School Attended

  • Maui High School
  • University of Maui College

Job Titles Held:

  • Utility Aid
  • Barista - Manager
  • GST
  • Food Service
  • Canvasser
  • Child Attendant


  • High School Diploma

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