UPS Package Handler Resume Example United Parcel Service

UPS PACKAGE HANDLER

Summary

My name is Matthew Gosom, I was born and raised in Las Vegas, Nevada. Im a hard working person when things need to been done. Im handy when it comes to working hands on situations, assisting those who need help. Im friendly with all my peers and I enjoy making people laugh. But when it comes to work or being part of a company or team, I'm loyal and humble and will always make sure we as a team always end the day strong in any situation or scenario. I'm responsible and very respectful to anyone and everyone who I encounter.

Skills

Package loading
Product sealing
Package preparation
Materials handling and transport
Organization
Social media management

Event coordination
Team development
Team building
Communication
Relationship development
Planning and coordination

Experience

11/2014 - CurrentUPS Package HandlerUnited Parcel Service | Las Vegas, NV

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Loaded completed orders on pallets according to delivery numbers.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Communicated with internal staff members and management to facilitate timely product flows.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Inspected 100-10,000 packages per shift to determine any product or package damage.
Disposed of debris and hazardous materials properly to avoid contamination.
Braced, padded and supported shipments to prevent shifting and damage.
Palletized boxes to streamline movement and shipment.
Transported more than 20 materials pallets between storage and production areas each day.
Developed from scratch the company's policies and procedures and then proceeded to train all employees on these critical details.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Welcomed customers and asked open-ended questions to understand individual needs.
Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions.
Assisted in loading delivery trucks with prepared packages.

01/2012 - 10/2014Dance Studio ManagerDistrct Dance | Las Vegas, NV

Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions.
Welcomed customers and asked open-ended questions to understand individual needs.
Developed from scratch the company's policies and procedures and then proceeded to train all employees on these critical details.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Increased customer base and market share by promoting product through diverse channels.
Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Handled over $300-$2,000 in funds each day in fast-paced environment.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Established ambitious goals for employees to promote achievement and surpass business targets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Cross-trained in every store role to maximize operational knowledge.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Strengthened product branding initiatives and coordinated effective marketing campaigns.

08/2009 - 12/2011Stock ManagerWild Pair | Las Vegas, NV

Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
Worked with dispatchers and outbound production team to enhance service delivery for customers.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Coordinated with store manager on inventory purchases, updates and replacements.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Used ladders and pallet jacks equipment to pull items from stock and add to store shelves and bins.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Assessed floor displays to determine which merchandise required restocking.
Secured products when transporting to different areas of store to prevent merchandise damage.
Used [ladders] and pallet jacks equipment to load, unload and move heavy products.
Bent, lifted, opened, and moved [boxes] products weighing up to [70-100 lbs] pounds.
Helped customers complete purchases, including processing payments and bagging items.

10/2008 - 08/2009Sales RepresentativeVolcom Inc. | Las Vegas, NV

Prepared products for promotional sampling during in-store demonstrations.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Helped customers by answering questions and locating merchandise.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Maintained current store, product and promotional knowledge to drive consistent sales.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Bagged, wrapped and packaged purchases according to customer needs.
Processed payments and maintained accurate drawers to meet financial targets.
Managed cash register operations using POS system, including processing sales and returns.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Education and Training

08/2008High School Diploma
Valley High School | Las Vegas, NV

Resume Overview

Companies Worked For:

United Parcel Service
Distrct Dance
Wild Pair
Volcom Inc.

School Attended

Valley High School

Job Titles Held:

UPS Package Handler
Dance Studio Manager
Stock Manager
Sales Representative

Degrees

08/2008 High School Diploma

UPS Package Handler Resume Example

Resume Score: 80%

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