Supported clients through the installment of a software update.
Participated in workflow analysis and process redesign. Acted as the primary contact for clients throughout the update process
Communicated with staff members across multiple MEDITECH applications
Provided customer service and troubleshooting application software issues.
Worked collaboratively with programmer analysts to resolve technical issues
Managed the mentoring process for new staff in the department.
Processed requests for system enhancements or modifications to our evolving software.
Designed and maintained application documentation
Lead customer training to review enhancements for software update
Proficient in Microsoft Office
Proficient with Google Programs; Drive, Documents, Forms, and Presentations
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