Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Assisted in the training of volunteers that entered the facility to hold programs. Supervised these programs to ensure the safety of the volunteers and offenders. Moved offenders around the facility being sure to follow all rules and regulations. Maintained numerous databases for all non educational programs held in the facility. Attended meetings with department heads to be sure all programs are being run correctly and within State standards.
Manage and run the store on the night shift. Schedule and train associates to insure proper coverage and productivity. Handle all customer issues. Work with management team on all shifts to insure communication for all shifts. Perform performance reviews for all associates. Review reports and financial paperwork to properly track sales. Handle the nightly money pulls to insure proper accounting processes.
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