University Development Counselor Resume Example

As Success Coach, my primary objective is to advise teams across ASU and ensure students have access to necessary resources and tools that guide and motivate them to reach their full potential. This is accomplished by building and maintaining relationships with a focus on goal setting, overcoming obstacles and achieving success, while adhering to established guidelines.

• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and meaningful academic relationships
• Coaches students on developing a plan to achieve their academic and career goals
• Provides high-quality student-centered support using text, social media, email, phone and chat of a significant volume in a fast-paced environment
• Provides support for student accountability and success
• Works to build student knowledge, skills, attitudes and beliefs that support success
• Identifies areas for growth and opportunity and creates a personal development plan
• Works collaboratively and promotes the discovery process for problem solving
• Provides guidance and mentorship to new coaches
• Invests in students' success and reflects commitment by answering phone calls, responding to voice or emails messages, texts or chat within the same business day, and staying beyond regular business hoursif needed
• Works with internal and external departments in a positive and proactive manner
• Monitors student engagement via dashboards and implements interventions as prescribed
• Assumes or coordinates other duties or projects as assigned or directed

As an Enrollment Coordinator, I collaborated with academic partners and peers to interview and enroll highly qualified graduate and undergraduate students.

• Performed daily administrative tasks and responsibilities as assigned by the Associate Director, using Roadrunner and Volocify system
• Walked students through enrollment process, including completing application
• Monitored student degree plans and course schedules to ensure students remained in compliance with NCU policy and degree plan requirements
• Proactively identified various "at risk" student populations and provided resolutions to assist student in a successful program completion
• Maintained all tasks/responsibilities for student load set by Associate Director
• Cold calling and recruiting new students daily

As an Enrollment Advisor, I was responsible for enrolling undergraduate and graduate students regarding enrollment and degree completion requirements. In addition, I enrolled students for the University's online graduate and undergraduate certificate programs. I had the opportunity to work with and assist in various projects as it relates to transfer and special status students, withdrawal of students, ranking of students, and the confidentiality of student records.

• Developed academic plans for degree or certificate completion following established guidelines
• Custodian of student prospect contact records consisting of student information, student enrollment and attendance according to objectives
• Performed appropriate follow up by contacting potential and/or current students by telephone and email
• Month over Month Top Customer Satisfaction Performer
• Conferred with other employees to formulate and explain course credit policies and admission requirements
• Counseled students on progress towards graduation, course selection and career decisions
• Increased student successful completion rate month over month- Averaged 20+ students per month
• Cold calling and recruiting new students daily