Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Creative, resourceful, and flexible professional able to adapt to changing priorities while maintaining a positive attitude and strong work ethic. Actively manages the development of over 80 members serving across the globe dedicated in the success of each employee at all levels. Dedicated to the organization and the success of the mission.
Core Qualifications
  • Personal and professional integrity
  • Training and development
  • Recruitment and training
  • Program coordination
  • Staff training and development
  • Practiced in instructional design
  • MS Office 
  • Helped more than [number] participants reach their educational goals. Created training processes for [number] separate departments. Implemented a new [Training type] training program for operations floor specialists. Created [Number]-week virtual training sessions for a [Program type] certification program.  Documentation
    • Wrote and edited documents to keep staff informed on policies and procedures.
  •  Process Improvement
    • Created new departmental procedures manual. Assessed organizational training needs.
  •  Design-naming Champion
    • Responsible for creative design for prominent [project].
  •  Protective Services
    • Applied safety procedures and policies as outlined in Department Safety Manual.
  •  Formally commended by the Inspector General for superb supervisory actions and management.
Material Development
  • Created [materials, curriculum] targeting [types of learners] to create an engaging educational experience.
  •  Process Improvement
    • Developed [process or procedure] that resulted in [positive outcome].
  • federal employees, bringing the director's vision and goals to life, autonomously named the "Champion Program", thus providing internal branding and ownership.
  • Anticipated employee needs, proactively-demonstrated by the victorious creation and successful launching of the first facility training needs assessment, quickly resulting in a precise budgeting proposal tool leading to a higher return on investment and further clarifying performance issues to establish attainable, fruitful goals.
  • Blended subject matter expertise with instruction design and delivery while consistently and creatively improving employee engagement.
  • Fostered and promoted the influence of a transparent, fluent open communication philosophy to improve employee relations and work environment.
  • Created a professional and collaborative working relationship with Training Coordinator and leadership throughout DHS resulting in a cohesive and vitally successful training program.
  • United States Air Force, Missouri Air National Guard MEDICAL ADMINISTRATOR, 4A0X1, Master Sergeant (E7), Active Duty for Operational Support Oct 2012 - May 2015 Reviewed, analyzed, developed, and implemented policies for FEMA Region VII Homeland Response Force and USAF training policy and program changes.
  • Participated in recruiting top potential, providing expertise and valuable knowledge of the Missouri Air National Guard benefits, opportunities to all potential members for an increase in our volunteer service core.
  • Precise attention to detail-- compiled extensive data and prepared simultaneous reports and spreadsheets for Medical Plans and Operations Officer, including management briefings, systematic reviews of processes, monthly and special reports.
  • Finessed communication skills-- prepared correspondence to National Guard Bureau and unit leadership to secure answers to inquiries and make recommendations related to training and budget development.
  • Strong organizational ability-- identified training and development needs within Homeland Response Force through job analysis and USAF policy and guidance; simultaneously tracked current certifications and credentials for healthcare professional staff and discretely notified personnel of discrepancies, and successes.
  • Trusted NCO-- designed annual training and development plan for HRF mission.
  • Developed and produced training materials for in-house and correspondence courses related to medical processes and procedures.
  • United States Air Force, Missouri Air National Guard.
Professional Experience
UNIT TRAINING MANAGER Master Sergeant, 09/2013 to Current
Bickford Senior Living, ,
  • Analyzed each department’s training needs and developed new training programs based on the analysis. Planned and led training programs on staff development. Supervised an average of [Number] training specialists in the [Department Name] department. Managed the training calendar for the entire fiscal year.
  • Served as mentor to junior team members.
  • Strictly followed all federal and state guidelines for release of information. Maintained an organized logging system for tracking test results.  
  • Key staff member responsible for overall management of unit education and training requirements for 80+ assigned personnel to the Homeland Response Force and 139th Medical Group.
  • Game-changer-- steered a once failing training office into a benchmark program by which others can follow.
  • Successful effort resulted in timely promotions and upgrades for all eligible medical group career fields, enlisted and officer.
  • Administers, manages and implements policies and regulations set forth by the United States Air Force for the Education and Training Program.
  • Prepares and maintains accurate personnel records, files, and materials.
  • Proven innovator-- maintained, designed and implemented the Microsoft SharePoint site designated as the central hub for all medical group training notifications, updates, and guidance.
  • Autonomously provides assistance to the group leadership in originating and drafting policies, expectations, procedures, regulations; in addition to reviewing proposed materials prior to their implementation.
  • Pilots reviews of working policies for effectiveness, independently and at the request of group leadership.
  • Directly works with upper leadership in a variety of aspects across base units, seamlessly producing above average results for multiple programs.
  • Synchronizes the coordination, planning and implementation of the Wing Command directed Green Dot Program; often involving the organization of multiple areas; amazingly training over 80% of the base population in less than a four month time frame.
  • Consistently participates and coordinates within multiple committees alongside top leading officials from across the National Guard.
  • Forward-thinker-- analyzes position openings and impact on unit readiness, anticipates turnover, promotion potential, retirement estimation and succession planning efforts to guarantee a ready and willing force.
  • Independently identifies, advises and assists leadership and unit personnel in executing a successful training program, via compiled reports and oral and visual presentations.
  • Values teamwork-- partners with local training offices to add ample growth and development opportunities, works collaboratively to build a vital training community and maintain a network of peers.
  • Acts as Subject Matter Expert on numerous administrative databases, such as Military Personnel Data System, Air Force Training Record, Human Resource Data Base, Joint Personnel Adjudication System, and Electronic Questionnaires for Investigations.
, 08/2009 to 08/2012
  • Successfully, independently taught and guided over 35 students.
  • Prepared and implemented creative engaging lesson plans in all subject areas to meet state and national curriculum guidelines, Grade Level Expectations and Diocese of Kansas City - St.
  • Joseph District standards.
  • Administered multiple objective based formal and informal testing methods to include state required standardized testing.
  • Recorded and analyzed class performance based upon results of testing completion, efficiently altered areas of lower comprehension for instructional design changes to increase student engagement and comprehension to provide the most applicable, attainable material to result in all learners' progression and understand of subjects.
  • Utilized multiple approaches to learning in order to effectively engage all types of learners.
DENTAL ASSISTANT Master Sergeant, 10/1998 to 10/2013
Saint Francis Xavier School, ,
  • Non-Commissioned Officer in Charge of 139th MDG Dental Clinic.
  • Supervisor to two (2) dental assistants and one (1) X-Ray Technician and ensure appropriate training and career development.
  • Conducted monthly reports for leadership containing statistical data of patient activity, and oversaw the treatment and evaluation of more than 1,000 patients.
  • Sought to maintain 95% compliance rate during tenure.
  • Managed dental record integrity, while adhering to the guidance set forth in Air Force and Department of Defense regulations.
  • Upheld all HIPAA standards to safeguard patient privacy and security.
  • Rushville Elementary (Paraprofessional), 1st Grade.
Education and Training
Bachelors of Science: Elementary Education, Expected in Dec 2014
Elementary Education
: , Expected in May 2009
Missouri Western State University - Saint Joseph, MO
Community Involvement
Work History
, to
Department of Homeland Security,
Missouri National Guard Association Enlisted Association of the National Guard, United States 139th Airlift Wing Senior Enlisted Council East Buchanan Elementary School PTO JUMP Program at the St. Joseph, MO YWCA Troop Leader for Girl Scout Troop #1535 Coordinator for 139th Airlift Wing Green Dot Team
administrative, Air Force, oral, databases, Data Base, dental assistants, drafting, forth, frame, hub, Human Resource, instructional design, leadership, lesson plans, materials, office, Microsoft SharePoint, works, network, patient privacy, Personnel, policies, presentations, producing, promotion, Supervisor, teamwork, Technician, upgrades, X-Ray
Additional Information
  • HONORS, ACTIVITIES, & ORGANIZATIONS: Missouri National Guard Association Enlisted Association of the National Guard, United States 139th Airlift Wing Senior Enlisted Council East Buchanan Elementary School PTO JUMP Program at the St. Joseph, MO YWCA Troop Leader for Girl Scout Troop #1535 Coordinator for 139th Airlift Wing Green Dot Team

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  • Missouri Western State University

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  • Bachelors of Science

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