Committed and motivated Unclaimed Property Processor with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great team player.
Excellent communication skills
Excellent time management skills
Excellent research skills
03/2013 to Current
Unclaimed Property Specialist IIArizona Department of Revenue － Phoenix, Arizona
Analyze and examine original owner, heir, and business unclaimed property claim forms and evidence to determine the rightful ownership and their entitlement to payment.
Request and review Wills, Probate, and Trust for completeness and accuracy.
Write correspondence including but not limited to requests for evidence and preparing formal decision notices.
Analyze and interpret applicable state statutes, rules, regulation and policy regarding unclaimed property assets.
Explain policies, procedures, practices and decisions to claimants with prudence and discretion.
Conduct customer and holder interviews, usually telephonically in order to elicit information necessary to make a claim determination.
Confer by telephone or correspondence with representatives of various government and private organizations to gather additional information to prove ownership and/or entitlement.
Research holder reports to ensure accuracy of ownership data.
Utilize research tools, such as but not limited to; database, website, scanned images, and libraries to review public records, court records, real property records, vital statistic records, corporate records and other miscellaneous records.
Distribute safe deposit contents, savings bonds, bearer bonds and certificate of deposit documents to rightful owners.
Respond to and resolves inquiries and complaints.
Preparing deposits for funds received by the section.
Preparing mass mailings.
Assigned walk-in office to assist claimants with submitting claims and gathering appropriate paperwork.
Processing warrant runs.
Research levies, Process reciprocal claims.
Write clear, professional and effective reports.
Assist in the development of budgetary projections, financial statements and statistical reports.
Transfer and deposit funs accurately and appropriately.
Work with co-works and claimants in a professional and friendly manner.
Other duties as assigned.
09/2010 to 03/2013
Billing Specialist IIPartners In Recovery － Phoenix, Arizona
Prepare, compile, and post charges/service tickets.
Conduct daily and weekly progress notes and sweeps.
Update patient demographic information.
Edit and correct service ticket and progress note batches.
Submit progress notes and error reports to sites.
Research denials as received through correspondence and explanation of benefits EOB's).
Follow up on unpaid claims via payor websites and IVR system.
Take corrective action to correct and resubmit denied claims.
Analyze denial report findings and trends to department manager.
Daily claim submission to clearinghouses.
Daily importing and posting of clearinghouse and payor response files and electronic remittance advice ERA's).
Logging, tracking and notification of submissions, import and post response files and ERA's.
Reporting and assisting with file imports and/or posting issues.
Perform accounting principles in the billing function including patient account reconciliation.
Follow agency and department policies and procedures in a responsible manner.
Cooperatively work as a team member with supervisor and co-workers.
Identify opportunities for improving the quality of services provided.
Participate in agency's Quality Improvement programs, in accordance with agency Quality Management plan.
Travel to various company sites as needed.
Performs other duties as assigned.
12/2006 to 09/2010
Provider/OwnerKids Campus － Phoenix, arizona
Provide affordable quality childcare.
Prepared nutritious snacks and meals for 6 children.
Review enrollment paperwork for accuracy and completeness.
Process accounts payable/receivable.
Responsible for childcare home remaining in compliance with local and state laws.
Organized activities that developed children's physical, emotional and social growth.
Redirected children to encourage safe, positive behaviors.
01 / 2000
Certificate in Arizona Leadership Academy, Foundation LevelRio Salado － Phoenix, Arizona
06 / 1998
Certificate in Business/Clerical Certificate in Childcare AttendantPhoenix Job Corp － Phoenix, Arizona
05 / 1986
High School DiplomaCarl Hayden High School － Phoenix, Arizona
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Companies Worked For:
Arizona Department of Revenue
Partners In Recovery
Phoenix Job Corp
Carl Hayden High School
Job Titles Held:
Unclaimed Property Specialist II
Billing Specialist II
Certificate in Arizona Leadership Academy, Foundation Level Certificate in Business/Clerical Certificate in Childcare Attendant High School Diploma
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