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TXU Energy Resume Example

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TXU ENERGY
Summary

Began working for TXU Energy as a CCR in 2007 in Palestine, TX. Was chosen to spend a month in Pittsburg, PA in 2008 training CCRs and acting as a SME. Obtained a position as a Training Specialist for Pennical for TXU Energy in December 2008. Obtained my current position as ASM for TXU Energy in June of 2009. Currently working with the Retail Deal Support team in my role within the LBO Leadership Rotation Program. This is a year-long program in which I have l been moving through the departments in Large Business Operations to learn their jobs and impact. I am currently a senior at UNT as I have utilized TXU Energy's Education Reimbursement to complete my bachelor's degree in English Literature with a minor in Anthropology. I have completed four semesters while continuing to excel at my ASM responsibilities and obtain my position in the LBO Leadership Rotation Program. I will continue working toward my graduation the upcoming semesters to graduate spring 2014. Once this semester is complete I will only need 6 more hours to complete my degree. My current plan is to continue my education thereafter to obtain my Masters in Business Administration.

Highlights
  • SAP - CRM and ISU
  • KAM
  • Lodestar
  • ERCOT
  • Microsoft Office 2007
  • Microsoft Visio 2010
  • Excellent written and oral skills
  • Project Management
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Persuasive skills
  • Training and development
  • Skilled multi-tasker
  • Excellent Analytical skills
Accomplishments

Played a vital role in securing a new contract with JP Morgan-Chase before leaving the ASM role in 2012. Wrote a new process for handling LOAs (Letters of Authorization for new MVIs) within the ASM department. Due to my vast knowledge and drive to learn I obtained the LBO Leadership Rotation place for the ASM department.

Experience
LBO Leadership Rotation ParticipantAugust 2012 to CurrentTXU Energy
Irving, TX
  • I was selected among other ASM candidates for the LBO Leadership Rotation Program, a wonderful opportunity in which I have been moving throughout all departments within LBO learning and performing and doing their jobs.
  • I have been in the program for 7 months and have visited our LBO Custom Billing Department, including the Swing and Bill Audit departments.
  • I have spent time with our Retail Contract Management department in which I learned more details about custom contracts and how they are processed.
  • I have also spent time with our Sales Support department in which I reviewed and released new contracts.
  • Currently I am working with our Retail Deal Support team to perform Adds and Deletes of ESIDs and volumes on custom contracts. I will be in this department for two more months.
  • This program has already benefitted my career enormously as I can see the large picture of how our entire LBO organization operates and how each department connects and supports all the others.
  • My near completion of this program has given me a special edge to move on to another department.
TXU EnergyJune 2009 to CurrentAccount Service Manager
Irving, TX
  • Assisted our Large Business contracted customers with any account or service order issues/requests.
  • Worked with Sales Executives to create reports and do investigations into account histories.
  • Obtained information from multiple departments, communicated between those departments and with customers in order to orchestrate solutions to issues.
  • Interconnected effectively with customers - both internal and external - to maintain relationships between all parties and make our external customers "customers for life".
  • Received Employee of the Month in November of 2009.
  • Worked with the Retail Deal Support team in September and October of 2010 to assist with large backlog of Deal Changes.
  • Created new process for handling LOA's in 2012.
  • Also managed this process, reviewed all documents, posted the LOA's both to the BP's and to Livelink.
  • I also handled monthly reporting for this process.
TXU EnergyDecember 2008 to June 2009Training Specialist
Irving, TX
  • Trained TXU Energy General Business agents with my own firsthand experience.
  • Was selected for this position due to my extensive knowledge of the General Business department policies and procedures due to my time as a CCR for TXU Energy.
  • Increased my knowledge of electric industry fundamentals and presentation skills by learning the basics of Microsoft Power Point and Microsoft Excel 2003.
Education
University of North TexasSpring 2014Bachelor of Arts: EnglishDenton, TX, Denton

I have been attending UNT and taking advantage of TXU Energy's Education Reimbursement program to complete my Bachelor's. I only need two more classes to complete my degree.

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Resume Overview

Companies Worked For:

  • LBO Leadership Rotation Participant
  • TXU Energy

School Attended

  • University of North Texas

Job Titles Held:

  • TXU Energy
  • Account Service Manager
  • Training Specialist

Degrees

  • Bachelor of Arts : English

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