twa iii resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Compassionate advisor motivated to positively impact program operations and participant success with diligent support. Well-trained in customer service with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.

  • Program understanding and advisement
  • Recordkeeping and data input
  • Advocacy and Counseling
  • Telephone etiquette
  • Application assessment
  • Interdisciplinary teamwork
  • Organizational skills
  • Communication
  • People skills
  • Good Work Ethic
  • Microsoft Office
  • Fluent in Spanish
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
06/2023 to Current
TWA III Coca-Cola Bottling Co. Consolidated Walton, KY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Maintained positive working relationship with fellow staff and management.
06/2015 to Current
Texas Work Advisor II Century Bank Lynn, MA,
  • Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
  • Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
  • Reviewed client information to determine continuing program eligibility.
  • Identified and verified income and resources to document financial status of applicants and determine eligibility.
  • Analyzed potential fraud cases and referred to investigators for further review.
  • Applied adjustments and restored benefits based on review findings.
  • Monitored case status and updated clients or authorized representatives of activity or changes.
  • Explained tax aspects and relevant regulations to clients.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Processed benefits applications and documents for food stamps and medical assistance.
03/2014 to 06/2015
Clerk Health And Human Services Commission City, STATE,
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Communicated with customers and employees to answer questions or explain information.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Coordinated company records and resources to assist team members with special projects.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Copied, scanned and filed documents to maintain office records.
  • Responded to requests by preparing and sending files and documents.
12/2012 to 05/2013
Teller Wells Fargo City, STATE,
  • Maintained confidentiality of bank records and client information.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Entered transactions into computer and issued customer receipts.
Education and Training
Expected in 05/2009 to to
High School Diploma:
Plainview High School - Plainview, TX
Expected in to to
Penn Foster Career School - Scranton, PA

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Resume Overview

School Attended

  • Plainview High School
  • Penn Foster Career School

Job Titles Held:

  • Texas Work Advisor II
  • Clerk
  • Teller


  • High School Diploma
  • Some College (No Degree)

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