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Tutoring Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Tech-savvy Communications Specialist proficient in digital media platforms and successful marketing strategies for different online channels. Implemented strategic ideas to create and distribute content across a range of communications channels. Maintained open communications and ongoing efforts to create successful media plans.

Skills
  • Confidence building
  • Personalized learning plans
  • Student motivation
  • Flexible working hours
  • Learning techniques
  • Student progress analysis
  • On-demand tutoring
  • Reading comprehension
  • Foundational knowledge
  • Team collaboration
  • Essay writing
  • Study material development
  • Follow through
  • Online tutoring
  • Educational feedback
  • Punctual
  • Test preparation
  • Friendly and personable
  • Inspiring communication
  • Problem-solving skills
Experience
Tutoring Assistant, 08/2018 to 04/2021
Copper Mountain Community College DistrictJoshua Tree, CA,
  • Supported student learning with live video sessions and pre-recorded instructions.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Provided one-on-one and group tutoring instruction for many students.
  • Creating comfortable tutoring environment conducive to learning.
  • Communicated with teachers to provide students with comprehensive support.
  • Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
  • Offered academic support in various subjects outside classrooms.
  • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
  • Coordinated with parents and educators to schedule sessions and develop tutoring strategies.
  • Offered last-minute tutoring to pupils prior to examinations.
Festival Coordinator, 08/2018 to 12/2018
Ameripride Services, Inc.Pacoima, CA,
  • Selected décor and event materials fitting clients' requests and vision.
  • Coordinated vendors, timelines and budgets for events.
  • Initiated negotiations with vendors and subcontractors to meet event budget.
  • Assessed event success and identified improvement areas through client feedback.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Maintained close communication with clients to mitigate service issues.
  • Drove event attendance while reducing overhead through marketing and outreach initiatives.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Networked to obtain potential event sponsors.
Volunteer, 08/2017 to 12/2017
Pikeville Medical CenterCity, STATE,
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Collaborated with community leaders, organizations and public agencies to promote community service programs.
  • Assisted with clerical tasks, including filing, shredding and stuffing envelopes.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Welcomed customers and answered questions.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Prepared folders for new cases to be entered and organized closed files.
  • Maintained up-to-date and accurate program files and records.
  • Educated residents and families about available services and resources.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Engaged with others successfully using strong verbal and written communication skills.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
  • Adhered to high level of standards and values, and maintained professional demeanor.
  • Dispensed materials and paperwork to all parties and filed away paperwork once completed.
  • Delivered personal items such as newspapers and flowers throughout hospital.
Customer Service Manager, 11/2015 to 12/2016
WalmartCity, STATE,
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Relayed productive customer feedback to marketing teams.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assessed customer account information to determine current issues and potential solutions.
  • Created order management system for sales and customer service personnel to improve client experience.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Responded to in-person and online customers to improve company customer service ratings.
Education and Training
Bachelor of Science: Science, Film And Media, And Computer Graphics, Expected in 05/2021
University of Pikeville - Pikeville, KY
GPA:
  • Dean's and President's list Honoree through most of my undergraduate years.
  • 3.6 GPA
  • Cum laude graduate
  • Won 1st place in the state of Kentucky for a writing contest
  • Creator and President of a Gay, Straight, Alliance club on campus
  • UPIKE Honor's College Member
Certifications
  • Certified in U.S. Privacy Environment
  • Overall US privacy environment, state privacy laws, government and court access to information, and the myriad laws that protect data in the private sector and the workplace. - 2021
  • Certified in Critical Thinking
  • The ability to deeply analyze a problem, assess possible solutions and associated risks, and hone strategic decision-making skills by following a methodology based on tested actions and sound approaches. - 2021
  • Certified in Diversity, Inclusion, and Belonging
  • The ability to identify and address my own biases and negative attitudes, empowering me to create more inclusive working environments. - 2021
  • Certified in Speaking Confidently and Effectively
  • The ability to increase my knowledge of public speaking while improving my confidence level, allowing me to remain calm during difficult situations. - 2021

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Resume Overview

School Attended
  • University of Pikeville
Job Titles Held:
  • Tutoring Assistant
  • Festival Coordinator
  • Volunteer
  • Customer Service Manager
Degrees
  • Bachelor of Science