Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Customer Service
Training & Development
People Skills
Reliable & Trustworthy
Active Listening
Supervision & Leadership
Fluent in Spanish
Relationship Building
Conflict Resolution
Flexible Schedule
Problem Resolution
Planning & Organizing
Friendly, Positive Attitude
Critical Thinking
Good Work Ethic
Computer Skills
Organizational Skills
Basic Math
Experience
09/2022 to 12/2022
Tutor Español Sheltering Arms – Queens, NY,
Utilized positive reinforcement techniques to encourage and motivate students.
Helped students review and understand previous lessons to make connection with new lesson.
Met with students to clarify and review concepts taught in class and solve specific problems.
Prepared for tutoring appointments by learning about key topics and planning out structured activities.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Conducted study exercises to help student pass class exam or improve scores on standardized tests.
Designed comfortable tutoring environment conducive to learning.
Assisted students in finding useful study methods to enhance academic performance.
Coached tutees in study skills, note-taking, organization and time management.
09/2022 to 12/2022
MentorShake Shack – Burlington, MA,
Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
Practiced motivational interviewing and timeline follow-backs to build mentor relationship with youth.
Conducted student background reviews to develop tailored lessons based on student needs.
Engaged consistently with mentees through designated contact points using various methods.
Taught various life skills relevant to child or adolescent's Individualized Family Service Plan (IFSP).
Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Observed students during classroom activities to evaluate students' performance, behavior and social development.
Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Provided crisis intervention to students dealing with difficult situations at school.
05/2022 to 08/2022
Crew MemberGoodwill Of North Georgia – Gainesville, GA,
Drove team success by quickly completing assigned tasks.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Prepared food for various recipes by washing, peeling and dicing ingredients.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Wiped down tables and equipment, swept and refilled stock.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Maintained safe food handling practices to prevent germ spread.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Stocked shelves and cases with new or transferred items.
Directed patrons to restrooms and other amenities within facility.
Organized and restocked supplies to support operations and team productivity.
Interacted pleasantly with guests to deliver quality customer service.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Packed fast food products in approved containers, cups and bags.
Served food quickly for positive guest experiences.
09/2021 to 12/2021
CashierSupermercado Mi Gente – City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Collected payments and provided accurate change.
Answered customer questions and provided store information.
Answered product questions with up-to-date knowledge of sales and store promotions.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Accepted cash and credit card payments, issued receipts and provided change.
Worked closely with front-end staff to assist customers.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Processed sales transactions to prevent long customer wait times.
Education and Training
Expected in 05/2025 to to
High School Diploma: Antillean Adventist University - Puerto Rico , GPA:
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