Experienced investigator with over 20 years of experience in customer service in the public and private sector. Excellent reputation for resolving problems and improving customer satisfaction.
Leadership and Personal Effectiveness
Customer Service Skills
Attention To Detail
Excellent Interpersonal Skills
TUTOR, 02/2020 to 02/2021 Company Name – City, State
Worked one-on-one with students during tutoring session to improve their academic outcomes in variety of subjects.
Provided valuable help that complemented in-classroom instruction and promoted ongoing learning and self-confidence.
Motivated and encouraged students to improve their academic performance using effective study habits and effective goal-setting strategies.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Prepared lesson plans to meet goals identified in students' individualized study plans.
Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
Exceptional customer service with parents and students.
Investigator, 10/2018 to 01/2020 Company Name – City, State
Coordinated and interpreted board policy and administrative procedures and served as resource to district administrators regarding various employee discipline issues to help maintain quality staff within district.
Pursued leads, complaints and referrals to determine occurrences of violation of HISD policy.
Conducted 36 impartial investigations of alleged employee misconduct including bullying, harassment, discrimination, theft, and theft.
Conducted interviews with witnesses and subjects.
Rendered findings supported by evidence and facts of investigation and prepared detailed reports.
Excellent customer service on behalf of Houston Independent School District.
911 Public Safety Telecommunicator, 01/2016 to 10/2018 Company Name – City, State
Received public emergency and non-emergency calls and determined response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Improved operations through consistent hard work and dedication.
Answered calls from automatic routing system and took basic information from callers.
Read system maps and caller information, and documented all details in system.
Identified issues, analyzed information and provided solutions to problems.
Routed calls to police, fire and ambulance service to meet individual call needs.
Proved successful working within tight deadlines and fast-paced atmosphere.
Excellent customer service as a public servant.
Criminal Investigator, 11/2004 to 11/2014 Company Name – City, State
Investigated 130 criminal complaints annually with 100% closure rate.
Acquired knowledge of criminal investigative techniques, rules of criminal procedures, laws, and precedent court decisions concerning admissibility of evidence, constitutional rights, search and seizure, and related issues to complete ongoing investigations.
Conducted complex investigations into alleged violations of laws that impacted, USDA programs, operations, facilities, and personnel.
Conducted investigations in manner that met legal and procedural requirements and provided advice and assistance both to internal administrators and to U.S. Attorney's Office.
Conducted complicated criminal, civil, and administrative investigations and utilized range of specialized investigative techniques and advanced tools for complicated financial analysis.
Pursued and analyzed leads, criminal complaints and referrals to determine occurrence of criminal activities.
Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented all investigative findings.
Interviewed and interrogated suspects.
Carefully documented statements, observations and evidentiary materials.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Developed and presented evidence to reconstruct events, sequences, time elements, relationships, responsibilities, legal liabilities, and conflicts of interest to U.S. Attorney's Office.
Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
Worked together with U.S. Attorney's Office to determine if surveillance, undercover assignments, searches and seizures, and arrests required execution.
Organized and executed undercover surveillance operations using electronic recording equipment.
Drafted and executed subpoenas, search warrants and surveillance activities.
Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
Seized evidence for investigations, including interviews of all potentially involved parties.
Presented and testified in Grand Jury with results of investigation.
Delivered calm, professional testimony during criminal proceedings to substantiate validity and admissibility of case evidence, establish timelines, and offer law enforcement expertise.
Excellent customer service experience as a public servant.
Master of Urban Planning: Public AdministrationUniversity of Illinois At Chicago - City, State
Bachelor of Liberal Arts And Science: Criminal JusticeUniversity of Illinois at Chicago - City, State
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University of Illinois At Chicago
University of Illinois at Chicago
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911 Public Safety Telecommunicator
Master of Urban Planning : Public Administration Bachelor of Liberal Arts And Science : Criminal Justice
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