Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

"Tsr" proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.

  • High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.

Focused cook with expertise preparing meals for customers in busy restaurant establishments. Versatile professional with experience in food safety, supply management and plating. Courteous and bilingual with excellent multitasking and presentation skills.

Hardworking Fast Food Cook offering excellent food preparation and handling skills. Keep kitchen areas well-stocked and organized for maximum efficiency. Team-oriented and reliable with excellent communication and problem-solving strengths.

Dedicated cook with 6 years of experience preparing ingredients for fast dish assembly. Expert at making correct quantities of ingredients for expected number of customers. Work well independently with minimal supervision and with teammates.

Hardworking fast food cook,prep cook, offering dynamic skill set, including various food preparation techniques. Aiming to apply 6 years of experience to contribute value to hardworking food service team.

Reliable Cook with 6 years of experience preparing food in fast-paced environments. Adept at working grill, line and pantry. Strong communication and multi-tasking skills.

  • Call center experience
  • Exceptional telephone etiquette
  • Food presentation
  • Cutting and slicing techniques
  • Dish preparation
  • High volume production capability
  • Focused and disciplined
  • Cleaning and organization
  • Food preparation
  • Operating fryers and grills
  • Preparing ingredients
  • Kitchen equipment cleaning
  • Cleaning and sanitization
  • Grilling
  • Frying
  • Stocking supplies
  • Stocking ingredients
  • Inbound and outbound calls
  • Product understanding
  • Performance-driven
  • Professional speaking abilities
  • Warm calling
  • Computer proficiency
  • Skilled negotiator
  • Persistent
  • Script use
  • Consumer behavior
  • Administrative support
04/2008 to 03/2010 Tsr Exela Technologies Inc. | Mclean, VA,
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Processed average of 250 inbound and outbound technical support calls.
  • Boosted thousands sales through customer education, competitor knowledge and strategic upselling techniques.
08/2005 to 11/2007 Baker Benchmark Hospitality | South Beach, FL,
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
  • Merchandised food, including garnishes for serving presentation.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Maintained temperature, sweep and sanitation logs.
  • Inspected products for quality assurance before display.
  • Designed appealing product displays.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.
10/2003 to 02/2005 Penny's Dinner Cook, Prep Cook | City, STATE,
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Operated all kitchen equipment safely to avoid injuries.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
02/2001 to 09/2003 Dishwasher, Busboy, Waiter Gahaufs | City, STATE,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Checked order accuracy and food quality before delivering to customers.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Unloaded trucks to move food and supplies from delivery trucks to storage areas.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Education and Training
Expected in 06/2015 High School Diploma | Allegany High School, Cumberland, MD GPA:

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School Attended

  • Allegany High School

Job Titles Held:

  • Tsr
  • Baker
  • Penny's Dinner
  • Dishwasher, Busboy, Waiter


  • High School Diploma

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