I have been employed in the Travel/Hospitality and Airline Industries since 1992 where I have specialized in Executive, Corporate and Crew Travel operations. I have effectively managed personnel, budgets, special accounts, and Meeting and Event coordination. My experience includes the support of Government, commercial and military operations as well as operation center manager. I possess recognized strengths in problem-solving, customer service, account maintenance and staff support. My professional track record is one of successfully implementing proactive procedures, corporate policies and operational travel management systems.
Proficient in Sabre GDS system
Proficient in Microsoft and Adobe Suites
Corporate Travel Policy and development and implementation
Event Coordination and Ground Logistics
Contract Negotiations with both vendors and customers
Marketing, Advertising and PR
Sales Presentations and Account Management
Travel Sales and Operations Manager06/2015 to CurrentAAA Oregon - Clackamas Service Center
Manager Corporate03/2014 to 11/2014Travel CenterLas Vegas, NV
Cost control measure immediately successful.
76.89 decrease in average ticket cost with an 25% increase in tickets booked by the department.
Hotel Costs cut by over $25 per night average.
Development and implemented a new internal Travel Request Portal.
Increasing the efficiency of the department by 13% in more travel booked with a 12.5 hour decrease in the average time that it took to complete requests.
Negotiation of air, hotel, and ground transport including Inter-Airline contracts.
Manager of employee benefit travel, policies, and execution including partnerships with ID90T and MYID travel
Director of Corporate and Air-Crew Travel Operations.
03/2007 to 11/2013Evergreen International AviationMcMinnville, OR
Development & implementation of complete travel management program for 6 divisions, entailing 3000 employees, resulting in continual significant declines in both air and hotel expenditures.
Streamlining of travel accounting program.
Negotiation of air, hotel, and ground transportation contracts.
Daily reservation coordination and quality control for multiple divisions.
Management of employee travel issues and generating of reports
Scott Harms 503-781-5693
3461 Middle View Dr, Las Vegas NV, 89129 email@example.com.
South Pacific Product Manager01/2004 to 01/2007All About ToursBeaverton, OR
Station Manager01/1999 to 01/2004Thrifty Car and Truck RentalPortland, OR
Managed staff of 45 employees.
Oversaw sales training and fleet coordination with satellite offices.