Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Results-oriented Detail-oriented Relationship building Collaborative
Core Qualifications
business strategy, customer service, managing, processes, strategic, supervisor, teamwork, Microsoft proficient
Travel Management Team Lead, 05/2013 to Current
Fairfield Medical CenterLancaster, OH,
  • Dedicated 50% of my time handling travel request and reimbursement for 300 plus staff the other 50% is dedicated to projects and managing the team Evaluates staff performance and provides timely and balanced feedback by meeting with staff bi-weekly.
  • Implemented plan that enabled coordinators to focus on request that were more than 21 to 30 days old.
  • Assigns workload based on daily evaluation of Travel reservations verses the voucher reimbursements.
  • Ensures adequate training and continuous staff development Meet once a month to discuss progress of Travel Coordinators goals and objectives and facilitate understanding of how they contribute to the vision, mission and goals of the Department, the Bank, and the System.
  • Working on System Objective for tool that will replace the current reimbursement application that takes up to 50% of Travel Coordinators responsibilities Establishes and manages relationships with key contacts and organizations throughout the Fifth District and with external partners.
  • Maintains effective communication within business lines to direct and coordinate the activities of the Fifth District domestic and international travel management, expense management, system travel policy compliance, fleet management and department operations for the Fifth District offices.
  • Crafted new policy for accommodations for Travelers that has the potential savings of 247,000 per year, while still being able to maintain a high level of Department and System travel procedures and guidelines.
  • Partnered with BI, to create a forecasting tool to identify opportunities for cost savings in the areas of travel.
  • Provides consultation to business leaders and understands business strategy while providing forward-looking, strategic travel management and department operations consultation and solutions to the business units while adding value.
  • Ensures strategic XXXment between the Department, the Fifth District Travel Management Unit and Corporate Accounting/Procurement roles and responsibilities.
  • Ensures compliance with the Bank's travel policies and procedures and appropriate Operational Policy Letters (OPL).
  • Coordinates required approvals and documentation for foreign, unusual and alternate travel for all SRC 300 plus travelers.
  • Reviews and approves 100 plus alternate travel documentation to ensure policy compliance.
  • Last individual to oversee reimbursement of expense vouchers, for all Fifth District SRC business lines for 300 plus travelers before final payment.
  • Partners with Human Resources to process interviewee, consultant and retiree expenses for compliance and approval.
  • Monitors flow and quality of work to assure completion, accuracy, adherence to policy and timely reimbursement Work special projects when opportunity is available.
Supervisor, 02/2008 to Current
T-RocGlenwood, IL,
  • Responsible for assisting over 75 companies employees in navigating through the different websites, ex: Concur, Trip Manager, Get There and Reardon.
  • Trouble shooting any issues 75% of the time, booking itineraries when needed the other 25 % of the time.
  • Working queues in 3 different GDS airline Systems to ensure that tickets are issued.
  • Managing employees second shift to ensure they reach their objectives.
  • Addressing issues that may arise with clients/customers.
  • Interacting with afterhours clients that have issues with the online tools.
Market Lead, 03/2006 to 02/2008
Bickford Senior LivingRocky River, OH,
  • Responsible for meeting the markets efficiently, customer service, and quality metrics.
  • Works with Market Reporting Supervisor, Market Development Manager and Sales Management to ensure the content of their market XXX with sales goals and types of customers in the market.
  • Transitions New Markets by integrating current mentality.
  • Works with Director of Reprography and Formatting Manager to ensure documents are accurately uploaded within the standards set by the company.
  • Creating and sustaining relationships throughout markets in order to maintain IPR content and accuracy.
  • Provide training of new hires and current employees.
  • Create protocols by researching customer demands and implementing them throughout the markets presenting daily/weekly/monthly reports to executive team Reviewing procedures with reprography partners throughout market Responsible for all special projects that were related to the sales staff.
, 07/2005 to 02/2006
Luxottica RetailCity, STATE,
  • Processes rental payments and supports impact of new lease terms, renewals, relocations and property ownership changes on the rent payment process.
  • Maintains physical and electronic files of invoices and on-going correspondence.
  • Researches and resolve vendor invoice issues.
  • Maintains effective and on-going communication with key customers, including e-mail, phone calls faxes, business letters and certified mailings.
  • Provides support as appropriate to primary customers including Landlords, store Associates, Real Estate, Expense Payables, Sublease Administration, Store Design, Risk Management and other internal groups.
  • Researches/summarizes XXX, and audits payments to landlords to insure conformity to.
Bachelor of Science: Business Administration Project Management, Expected in March 2012
Colorado Technical University - Denver, CO
GPA: GPA: 3.80
: Business Administration; Project Management, Expected in March 2016
Colorado Technical University - Demver, CO
GPA: GPA: 3.93

Business strategy, Customer Service, Managing, Processes, Strategic, Supervisor, Teamwork, Microsoft Proficient

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School Attended

  • Colorado Technical University
  • Colorado Technical University

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  • Travel Management Team Lead
  • Supervisor
  • Market Lead


  • Bachelor of Science

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