travel companion resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Adaptive, insightful and dedicated Travel Companion with 4 years background working with children as a travel companion in order to properly reunify children with their family. Adept at preparing, completing daily accurate reports and implementing various behavior modification techniques as per program need's. Communicative and reliable with commitment to reunifying infants, toddlers, children, and youths.
Skills
Computer skills
Coordinating Care
Experience With Foster Care Youth
Preventative Care Specialist
Wound Care Specialist
Career Counseling
Heavy Lifting
Respectful and Compassionate
Flexible Schedule
Client Transportation
Dependable and Responsible
Time Management
HIPAA Compliance
PPE Usage
Incident Reporting
Relationship Building
Verbal and Written Communication
Client Education
CPR Certification
Clear Communication
Team Collaboration
First Aid Certification
Critical Thinking
Decision Making
First Aid and Safety
Supportive Personality
Experience
Travel Companion, 07/2019 - Current Childserv – Naperville, IL,
Respond immediately to clients questions, issues and complaints to find effective solutions when required.
Book tickets, reserve accommodations and organized rental transportation when needed.
Maintained professional, courteous and timely communications with travel assist during trip phases.
Promoted customer service satisfaction by acknowledging and anticipating client expectations.
Maintain updated knowledge of airline regulatory requirements and industry standards for client support.
Sustained operational efficiencies, coordinating domestic customer travel accommodations while managing airfare, hotel bookings and rental car reservations when needed.
Reported incidents that negatively affected child safety.
Transport unaccompanied minors via land and flight as per company needs.
Knowledge of administering important medication that child requires as per medical.
Withstand all weather conditions and maneuver flight itinerary to get the job done safely.
Pay meals out-of-pocket for client's when needed.
Youth Care Worker, 12/2018 - 07/2019 Capital Vacations – Myrtle Beach, SC,
Encouraged completion of daily chores and personal hygiene practices
Mentored and supported young people through collaborative activities and social programs
Documented child progress, reporting extreme changes in behavior
Observed young people in counseling sessions to better understand approaches toward healing
Reduced negative behaviors by teaching youth to spot and avoid pitfalls
Aided with crisis intervention by redirecting negative behaviors
Maintain CPI and CPR license to assist children
Oversaw daily routines of youth in placement and delivered services related to basic human needs
Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Mentored and supported young people through collaborative activities and social programs.
Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Maintained cleanliness of youth facilities and rooms.
Monitored activities and maintained safe living and learning environment for youth to thrive.
Manager/Supervisor, 03/2017 - 12/2018 Breckenridge Grand Vacations – Breckenridge, CO,
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Hired, trained and mentored staff to maximize effectiveness.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Cross-trained existing employees to maximize team agility and performance.
Recorded inventory sales into organization's weekly income report.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Trained and guided team members to maintain high productivity and performance metrics.
Trained new employees in specific job requirements.
Customer Service Representative, 08/2014 - 02/2018 Capital Vacations – North Myrtle Beach, SC,
While also providing positive customer service experience and resolving most customer complaints.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Educated customers on promotions to enhance sales.
Preserved revenue streams, utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests for products, services and company information.
Regularly exceeded daily sales and product add-on quotas.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Upheld quality control policies and procedures to increase customer satisfaction.
Babysitter, 06/2015 - 03/2017 Mount Sinai Medical Center Of Miami Beach – Miami Beach, FL,
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Coordinated different types of activities to enhance physical and intellectual development.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Demonstrated empathy and kindness to display positive character traits.
Monitored entrances and exits to maintain safety and organized environments.
Checked with parents for any medical issues or special needs.
Updated logs with relevant information about activities and behaviors.
Created and implemented diverse educational strategies to boost development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Maintained safe environments at all times.
Kept notes of behavior issues, food served and medications administered to children.
Discussed any specific child wants, needs and interests with parents.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
Customer Service Representative, 08/2014 - 06/2015 Mount Sinai Medical Center Of Miami Beach – Aventura, FL,
While also providing positive customer service experience and resolving most customer complaints.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Educated customers on promotions to enhance sales.
Preserved revenue streams, utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests for products, services and company information.
Regularly exceeded daily sales and product add-on quotas.
Answered customer telephone calls promptly to avoid on-hold wait times.
CSR Supervisor, 09/2012 - 07/2014 Ralph Lauren – Mclean, VA,
Worked for United Health Care, H&R Block, and Hughes Net to properly direct inbound calls in phone queues to improve call flow while signing up customer service representatives to increase service center profitability in United Health Care.
Trained staff on how to improvise customer service interactions and was top performer.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Educated customers on promotions to enhance sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delegated work to staff, setting priorities and goals.
Led department and supported team leads with process and personnel needs.
CSR Supervisor, 04/2011 - 09/2012 Convergys – City, STATE,
Worked for Comcast as technical professional providing accurate and appropriate information while assisting customers in signing up with internet provider.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquires in timely and accurate fashion while maintaining up-to-date records at all times.
Then was promoted to supervisor after promoted into supervisor duties included monitor calls, coach representatives , and train representatives.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Conducted transcription for legal proceedings, public service events and corporate meetings.
Routed calls from multiple sites to correct personnel and assisted with complex cases.
Assistant Store Manager, 10/2009 - 08/2011 Charlies Ice Cream Lighthouse – City, STATE,
While working for Charlie's Ice Cream as Assistant Manager duties included order new inventory, counted receipts, managed store, overlook employees, deposit store money, opened and closed store, and make sure that customers where happy.
Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored employee performance and developed improvement plans.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective up-selling and cross-selling methods.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Handled scheduling for store shifts to achieve adequate staffing.
Education and Training
Associate of Applied Science: Veterinary Technology, Expected in 01/2022 - Penn Foster College - Scottsdale, AZ GPA: Status -
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