Travel Branch Sales And Operations Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 20 years of progressive sales experience. Poised and professional skilled at informing clients about products and services while recommending best options to meet needs. Results-oriented self-motivator with a passion to be the best and be successful. Energetic and resourceful leader who gives 100% to an organization and respects the organization's vision. Presenting self as a representative inside and outside of the organization. Open and seeking continuous personal improvement, I have a 20 year track record of successful business development.

  • Risk Assessment
  • Financial Resources Management
  • Critical Thinking
  • Social Perceptiveness
  • Willing to Learn
  • Customer Service
  • Problem Anticipation and Resolution
  • Relationship Building
  • Team Building Leadership
  • Strategy Development
  • Sales Support
  • Quality Assurance
  • Creative and Innovative
  • CRM Tracking
  • Spreadsheet Tracking
  • Asset Control
  • Remote Video Conferencing
  • Self Motivating
Work History
09/2017 to Current
Travel Branch Sales and Operations Manager AAA Western And Central New York City, STATE,
  • Coach employees in successful selling methods of travel planning and encouraged cross-selling to drive revenue.
  • Negotiations of business opportunities to increase travel business awareness both in person over the phone and in new virtual settings.
  • Successfully managing high volumes of client-facing interactions and established strong rapport.
  • Source qualifying travel leads and hesitant prospects to consider partnership
  • Manage sales cycle to enhance travel business development and maintain sustainability and customer satisfaction.
  • Produced and analyze reports per week to analyze performance against team goals organizational goals and personal.
  • Attending multiple events, in person and virtually following up on on travel leads.
  • Attend sales management growth webinars, seminars, read literature for personal continuous improvement.
  • Fostering and cultivation of a number of peer, business and potential relationships
  • Joining of networking groups to grow personal presence in the community.
  • Collaborated with management to define, document and implement new processes.
  • Expanding cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Establish and administer annual budget with controls to prevent overages and support sustainability objectives.
  • Year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy. Including social Media platforms.
03/2014 to 09/2017
Multi Unit Sales/ Operations Manager GUESS City, STATE,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated report data to proactively adjust and enhance operations.
  • Recorded inventory sales into organization's weekly income report.
  • Approved regular payroll submissions for employees.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Prepared and recommended long-range plans for development of department personnel.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Contributed to development and implementation of organizational growth by supporting travel assignments out of town.
08/2008 to 03/2014
Multi Unit Assistant Sales/Operations Manager Kate Spade & Company City, STATE,
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Grew company market share internationally through relocations and team and project managing.
  • Evaluated current operational strategies and recommend improvements.
  • Developed and maintain operational guidelines for staff.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Supervised sales team of 25+ people, stepping in to support employees and deliver smooth sales processes for clients.
  • Generated operational reports for management on monthly schedule.
  • Contributed to development and implementation of organizational growth by supporting travel assignments out of town both domestically and internationally
02/2004 to 08/2008
Assistant Sales/Operations Manager Aeropostale City, STATE,
Expected in
High School Diploma:
Lasalle Senior High - Niagara Falls,
Expected in
Associate of Science: Physical Therapy (Pre-Physical Therapy)
Niagara County Community College - ,

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Resume Overview

School Attended
  • Lasalle Senior High
  • Niagara County Community College
Job Titles Held:
  • Travel Branch Sales and Operations Manager
  • Multi Unit Sales/ Operations Manager
  • Multi Unit Assistant Sales/Operations Manager
  • Assistant Sales/Operations Manager
  • High School Diploma
  • Associate of Science

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