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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.

Skills
  • Systems evaluation
  • Logical reasoning
  • Compliance standards
  • Analytical
  • Competitive and consumer market analysis
  • Cross-departmental team collaboration
  • Relationship building and management
  • Leadership development
Experience
07/2018 to Current
Transportation Supervisor Iron Mountain Bristol, CT,
  • Self-starter and proven track record of initiative while delivering results and managing day to day operations dispatching 60-70 routes daily and overseeing a fleet of 100+ drivers.
  • Supported the quality management of outbound deliveries to partnered stores through the assigned region.
  • Analyzed data based on performance statistics and wrote up action plans to improve these KPI’s.
  • Developed and tracked daily carrier workflows including routing planning, communications, and compliance adherence.
  • Served as customer service point of contact and led service improvement, team development and quickly resolved discrepancies.
  • Garnered the backhaul program within the SW region for McLane foodservice.
  • Prepared and managed safety procedures in accordance with Company, OSHA and DOT regulations.
  • Managed on time percentage, analyzed service to store results and created necessary action plans that achieved on time performance annually of 95%.
  • Forecasted bi-weekly corporate staffing reports needs based on volume, drivers scheduled off, injured teammates, & supporting needed for other McLane DC’s.
  • Expertly applied legal, regulatory and safety compliance knowledge to reduce company and employee risk.
  • Oversaw scheduling for day-to-day activities of 70 transportation employees.
  • Spearheaded awards program for drivers in order to boost safety and promote optimal practices.
08/2017 to 07/2018
Dispatch Coordinator Crst International Conley, GA,
  • Handled day-to-day operations for the San Antonio market of McLane Houston.
  • 12 routes daily on behalf of two McLane DC’s, Houston & Arlington.
  • Developed the relationships between new business & McLane Company in the San Antonio market.
  • Introduced our delivery methods, expectations for deliveries & stated the “McLane” way when our new business.
  • Resolved customer issues or needs based on delivery complaints, alarm code changes, key changes, & any other way to help their experience with McLane smooth.
  • Included site visits, setting up meetings with General Managers of stores & being the face of McLane.
  • Coordinated service requests for tractors & trailers with our providers, Penske.
  • Ensured that issues were resolved quickly, worked closely with Penske San Antonio with whom we were contracted with.
  • Organized pickups for backhaul on behalf of the Southwest region from vendors across the Greater San Antonio area.
  • Provided 24/7 support for the San Antonio teammates such as route issues, messages within our DC team, & anything needed after hours.
09/2016 to 04/2017
Assistant/Analyst/Student Intern Texas State Sports City, STATE,
  • Support for the operations of the SID office which included but not limited to the media members, athletes, fans & social media aspects on behalf of Texas State athletics.
  • Set up interviews, pre-game and post-game operations with coaches, players & alumni.
  • Took pictures & gathered quotes for stories for social media aspects of the game.
  • Responsible for collecting data and gathering unique stats for communicating to the media.
  • Learned basic communication skills and gained prominent experience with public relations.
  • Developed relationships with opposing SID’s, players and coaches in order to tell a story.
  • Analyzed stats for key points and updated statistical outcomes before, during and after the games have been completed.
  • Leveraged excellent project management and leadership skills at school to coordinate group activities, complete projects and expand knowledge.
07/2015 to 04/2017
College Mentor Texas State University City, STATE,
  • Provided support on behalf of Gen TX for high school students applying to college, trade school or anything intended to make them successful after high school.
  • Coordinated development training for other mentors on behalf of Texas State University.
  • Acted as a communications lead on behalf of Center for P-16 Initiatives at San Marcos High School.
  • This included weekly messages from the College & Career center, presentations, & any news regarding College & Career readiness.
  • Gave weekly college tours to 2-3 of Texas State University to schools from all across Texas.
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
Education and Training
Expected in 05/2017
Bachelor of Science: Mass Communications
Texas State University - San Marcos, TX,
GPA:
  • Concentration in Public Relations
  • Minor in Business Administration
  • Theta Chi fraternity Member
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/JessicaClaire/

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School Attended

  • Texas State University

Job Titles Held:

  • Transportation Supervisor
  • Dispatch Coordinator
  • Assistant/Analyst/Student Intern
  • College Mentor

Degrees

  • Bachelor of Science

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