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Transportation Management Coordinator Resume Example

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TRANSPORTATION MANAGEMENT COORDINATOR
Professional Summary

Driven Transportation Manager boasting 5-year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

Enthusiastic Senior Customer Service Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in . Motivated to learn, grow and excel in [Industry].

[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Senior Customer Service Specialist and outstanding performer in leadingand customer satisfaction within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of manufacturing . Recognized for inspiring management team members to excel and encouraging creative work environments.

Experienced Customer Service leader with over 20 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Safety- conscious Transportation Management Coordinator gifted with excellent coordination and planning abilities. Offering over [Number] years of experience creating schedules, tracking deliveries, reporting incidents and investigating delivery issues. Managed shipments with 6+ logistics carrier representatives. Motivated Transportation Management Coordinator with [Area of expertise] and [Area of expertise] talents. Excellent problem-solving and interpersonal skills with specialties in developing and implementing quality improvement initiatives that reduce costs and increase efficiency. Physically fit and agile with first-rate computer skills. Driven Transportation Manager boasting [Number]-year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved daily issues which led to excellent customer relations.
  • Collaborated with management in the development of revised OSD procedure which saved additional time for accounting and material control dept. also resulting in cost savings.
  • Supervised team of 3 staff members.
  • Scheduled two plants outbound weekly shipments
  • Successfully scheduled and assigned weekly shipments to multiple carriers.
  • Scheduled all outbound frozen apts. with the warehouse for pick up and LTL carriers
  • Shipped full dedicated trucks vs LTL to save $172,000 in freight yearly
  • Completely revamped the transportation dept, hired new carriers and implemented procedures to provide excellent OTIF results.
  • Worked closely with management, production and material control while monitoring inventory to provide needed product for shipments.
  • Worked very closely with brokers and Business development Managers to resolve product/delivery issues
  • Became a notary for the company for personal and business needs.
  • Reconciled open freight report monthly to ensure timely invoice payments and accurate numbers for accrual.
  • Processed all freight invoices-monitored or accurate charges-contacted carriers for revisions- assigned account numbers
  • Processed and monitored all warehouse OSD issues and communicated back to customers and accounting
  • Worked closely with national accounts to ensure timely and accurate shipment and delivery details
  • Worked with accounting on carrier detention and bill back issues
  • Initiated test shipments for product sustainability while traveling on truck
  • Reconciled daily shipments -filling lines- researching shorts shipped
  • Vetted and hired new logistic carriers while working with our legal dept to ensure proper requirements were met to protect and indemnify Sweet Street.

Skills
  • Cargo preparation
  • Strategic Planning
  • Shipment consolidation planning
  • Materials management
  • Contract Management
  • Cost control and tracking
  • Communications
  • Team management
  • Organization
  • Customer service
  • Incident Reporting
  • Warehouse fulfillment
  • Internal loss prevention
  • Shipment coordination
  • Budget control
  • Relationship development
  • MS Office
  • Problem resolution
  • Supervision
Work History
December 2003-CurrentTransportation Management Coordinator | Santander Bank | Swampscott , MA
  • Requested and coordinated transport capabilities to meet missions.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Conducted research to address shipping errors and packaging mistakes.
  • Arranged documentation and reports for follow-up or response to tracer actions.
December 2003-CurrentSenior Customer Service Specialist | Accessible Space, Inc. | New Brighton , MN
April 1992-August 2002Administrative Coordinator | Ames Distribution Ceneter | City , STATE

10+ years of multitasking administrative experience performing all daily management and shift update reports,systemic checks,updating daily distribution records and inventory movements.

Established priorities and directed associates , trained all new personnel, analyzed and improved departmental operations through independent troubleshooting

Data entry,keypunching,scheduling apts.,charge backs,inventory control ,working with transportation dept to monitor outbound and inbound shipments and resolving potential issues.

filled in on dock with inventory control , verifying labels to freight and scanning non conveyable freight at shipping doors.

received 4 associate of the month awards, multiple A+ service awards, and received outstanding service awards.

Education
June 1983High School Diploma: Blue Mountain High School, City, State
  • Majored in business
Data Processing TechnologyLehigh Data Processing Center, City
  • Received Certificate of completion
Operations Management And SupervisionChamber of Commerce, City

Completed all Supervisory and Management courses- received certificate

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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73Average
Resume Strength
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  • Length
  • Measurable results
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Resume Overview

School Attended

  • Blue Mountain High School
  • Lehigh Data Processing Center
  • Chamber of Commerce

Job Titles Held:

  • Transportation Management Coordinator
  • Senior Customer Service Specialist
  • Administrative Coordinator

Degrees

  • High School Diploma :
    Data Processing Technology
    Operations Management And Supervision

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