Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Reviewed and edited correspondence prior to release and submission for signature.
Logged and filed classified documents.
Effective decision-maker in high-pressure environments.
Inspected product load for accuracy and safely transported it around the warehouse.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Loaded and unloaded anywhere from 20 to 150 delivery vans per shift.
Created, organized and maintained files, daily case notes and electronic databases.
Answered phone calls concerning clients, handled complaints and responded to requests for information.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Issued security badges and visitor passes to all guests.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Processed merchandise returns and exchanges.
Top 5% of class
Emphasis in Criminal Justice
President's Honor Roll Academic Achievement Award
Coursework in Sociology and Psychology
Continuing education in Counter Terrorism and Intelligence Management
Legal Studies coursework
Coursework in Communications, Criminal Law and Public Administration
Member of Spokane Community College Vets Club
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