Dedicated, responsible and detail-oriented Operations Analyst seeking next level opportunity as a Distribution Operations Assistant. Strengths to include the ability to focus on both external and internal customers with a valuable combination of analytical and creative abilities to improve processes and productivity within the Regional Operations Center. An excellent team player with strong interpersonal communication skills.
Excellent communication skills
Strong team player
Strong written and verbal communication skills
Computer proficient in Microsoft Office Suite
Transmission Department * Operations Analyst 1, 12/2016 to Current Dominion Energy * Lincoln Park II – Herndon, Virginia
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Provides superior customer service by managing and scheduling non-emergency customer requests in a timely and cost effective manner.
Provides accurate and timely information to the customer as well as being the first line resolution for customer complaints.
Accurately manages Estimated Time of Restoration to customers.
Generation Department * Turbine Generator Operator, 02/2008 to 12/2016 Dominion Virginia Power * Yorktown Power Station – Yorktown, VA
Conducted safety inspections and followed safety rules and procedures.
Monitored and adjusted power plant equipment to include pumping systems, auxiliary equipment, control systems storage tank levels and pump station indicators to maintain proper flow and operation.
Analyzed, inspected and performed lock-out /tag-out process of power plant equipment for maintenance repair work to be performed.
Performed the installation, removal and test position placement of electrical equipment power breakers ranging from 480 volt to 7200 volt control power.
Used knowledge of distribution and transmission systems as a Yorktown Power Station qualified Switchman to perform SOC switching order requests in a 115KV and 230KV switchyard respectively.
Quality Control Department * Quality Control Technician, 11/2003 to 01/2008 Siemens Automotive – Newport News, VA
Performed preliminary, in progress, hidden damage and final product inspections.
Collected and analyzed samples during production and tested randomly to determine in-process product quality.
Inspected outbound shipments and conducted random sampling to ensure product quality.
Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
Associate of Science: Business Administration, Current Tidewater Community College - Norfolk, VA