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Transitions Manager Resume Example

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TRANSITIONS MANAGER
Professional Profile
Dedicated and self-motivated quality & project management professional with more than ten years of financial services industry experience. Proven skills in managing multiple projects. Highly skilled in tracking details, communicating deadlines and following up with internal and external stakeholders to ensure on time completion, within budget. Experience in working with cross-functional and cross-cultural teams with excellent stakeholder management and influencing skills. Consistently receive positive feedback from managers and co-workers.
Qualifications
  • Business Process Reengineering
  • Six Sigma
  • Lean Six Sigma
  • Process Documentation
  • Process Audit
  • Kaizen
  • MS Project
  • VISIO
  • Project Management
  • BPMN Tools
  • MS Office
  • Data Analysis QUALIFICATION
Experience
Transitions ManagerDec 2013 to Jun 2015
Cardinal Group Companies － Berwyn
  • Managed onshore to offshore process migration projects for various functions within the bank.
  • Contributed in Business Engineering team, identifying and conducting improvement projects and process standardization initiatives.
  • Significant Contributions: Analyzed & managed various impacts of migrating process on existing business functions within the bank Conducted Six Sigma projects for cost & cycle time reduction and resource utilization Trained the internal staff on Six Sigma methodology Improved project management reporting to stakeholders by designing MIS and presentation formats Led front to back process review for identifying improvement projects Conducted and led Kaizen training and initiatives as a part of quality events Improved process documentation library by regular reviews and updates Led team for working on global process improvement projects.
Manager Internal AuditOct 2011 to Dec 2013
Kpmg － Indianapolis
  • Led a team of auditors, coordinating and supervising audits and process improvement projects for the financial services group.
  • Presented the findings and observations in audit committee meetings.
  • Ensured closure of the observations and findings with appropriate corrective and preventive actions (CAPA's).
  • Used work measurement for budgeting, manpower planning, scheduling, standard costing, and in designing team incentive schemes.
  • Significant Contributions: Conducted Six Sigma projects and process audits for Broking, Life Insurance, General Insurance, Wealth Management and Non Banking Financial Companies within the group Reduced post trade customer complaints to 50% by process improvement and recommending solutions for Surveillance process within Broking business Strengthened data confidentiality and reduction in customer complaints by conducting systems audit for the Broking business Partnered with IT team for audit of new system and review of existing systems Conducted process mapping using VISIO and iGrafx.
Sr. ManagerJun 2008 to Oct 2011
Pfizer － Groton
  • Led a team of auditors managing inspection & audit of branches, process audits and process improvement projects for various departments.
  • Conducted process mapping for critical business processes, thereby identifying the gaps pertaining to quality/risk/efficiency.
  • Facilitated departments for closure of gaps by applying corrective and preventive action methods (CAPA's) and Six Sigma projects Significant Contributions: Conducted Six Sigma projects and process audits for Life Insurance business Led process mapping project using iGrafx and System Architect across organization Conducted business process reengineering for key operational processes, including Underwriting and Claims Achieved 50% reduction in customer complaint by facilitating process improvement project within customer support department Planned and coordinated internal & external audits and ensured closure of regulatory findings Standardized branch process by documenting branch process manual.
Manager OperationsMay 2007 to Jun 2008
Americold Logistics － Strasburg
  • Managed process improvement projects and ISO audits as a member of Business Excellence team.
  • Documented and implemented Business Continuity Plan for key operational activities.
  • Conducted Business Process Mapping exercise using VISIO and System Architect for various departments & developed process library.
  • Significant Contributions: Conducted process improvement projects for Health insurance and Motor insurance Imparted training to operation managers on quality management and process improvement techniques, like Lean, Six Sigma, Kaizen, Poka Yoke and Business Process Mapping Achieved 40% reduction in policy issuance cycle time by conducting process improvement project Conducted ISO 9001-2000 audits for ICICI Lombard branches, Sales Partners and TPA's.
Education
PROJECT MANAGEMENT PROFESSIONAL (PMP) - Pursuing
MBA, Finance & Marketing IndiaJune 2008Institute Of Charted Financial AnalystsFinance & Marketing India
Bachelor of Engineering, Electronics & Communication IndiaMarch 2001Dr. K. N. Modi Institute of Engineering & TechnologyElectronics & Communication India
Work History
Company Name
Company Name
Company Name
Company Name
Personal Information
L2 VISA status with valid Employment Authorization Document *No sponsorship required
Skills
Banking, budgeting, Business Process, business processes, Business Process Reengineering, costing, customer support, Data Analysis, designing, Documentation, external audits, Financial, inspection, Insurance, ISO, ISO 9001, managing, meetings, MS Office, MS Project, 2000, migration, MIS, processes, process improvement, PROJECT MANAGEMENT, quality, quality management, reporting, Sales, scheduling, Six Sigma, supervising, System Architect, Underwriting, VISIO, Wealth Management
Additional Information
  • WORK AUTHORIZATION *L2 VISA status with valid Employment Authorization Document *No sponsorship required
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Resume Overview

School Attended

  • Institute Of Charted Financial Analysts
  • Dr. K. N. Modi Institute of Engineering & Technology

Job Titles Held:

  • Transitions Manager
  • Manager Internal Audit
  • Sr. Manager
  • Manager Operations

Degrees

  • PROJECT MANAGEMENT PROFESSIONAL (PMP) - Pursuing
    MBA , Finance & Marketing India June 2008
    Bachelor of Engineering , Electronics & Communication India March 2001

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