Results-focused Program management professional offering 10 years of progressive leadership experience. As a Program Manager my work experience includes work in transition projects, contract manufacturing, account management and NPI/NPD programs coordination.
In this role I lead and coordinate a dedicated manufacturing transition team to relocate steady-state PCBA manufacturing into Eaton Electrical Tijuana.
Managing a transition project with a budget of 2M
Grew the transition team by hiring 8 key positions "Different functional areas"
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Increased sales by $6M in the first two months of 2015
Managed a budget of $200K related to Infrastructure improvements for 6 months before the Facility Engineering Contractor was hired
Developed PPAP timeline for several product families to support the qualification requirements from the design centers
Mitigated schedule delays expediting materials from local distributors, worked over the weekends and coverage during the holiday to process +PPAP units.
All capital requisitions related to equipment were place on time to support transition within budged of $500K, did not issue a supplemental capital request
I assumed greater leadership taking the TJ infrastructure development for the plant, many task behind schedule; now back on track
Took the lead in bringing new sub-contractors from our former Job's
EOL Project transfer with savings of $200K Dlls
Exceptional performance and customer satisfaction platinum Award (After 1 year of improving/sustaining OTD above 95%)
Established good business relationships with my customers improving customer service satisfaction from 2.5 to 4.8 in 12th months, maximum score was 5
E/O reduction in approximately $100K Dlls
Improved the accuracy of Sales forecast utilizing the contract flexibility rules related to demand management, weekly reviews with customers and order entry accuracy
OP increase by 5% in a period of 6 months
EOL Project with savings of $200K Dlls.
Exceptional performance and customer satisfaction platinum Award (It took me 1 year to track down the KPI's and to develop the program in conjunction with the customer. The program was extended to other customers the following year
Established good business relationships with my customers
Improved customer service satisfaction from 2.5 to 4.8 in 15th months
E/O reduction in approximately $100K Dlls. (Dec- 2013)
Improved the accuracy of Sales forecast
OP increase by 3% in the in a period of 6 month
Escalated annual revenue from $8M to $10M
Responsible to brings customer concerns and issues, speaks for the customer in internal meetings as the voice of the customer
Maximize customer satisfaction
Develop Quarterly Business Reviews with the customer
Managed Customer Sales Forecast and monitor CFT activities to accomplish projected revenue
Participates in Profit and Loss (P&L) analysis for specific program
Responsible for tracking relevant metrics and drive action items based on results, ensuring revenue, margin, cash flow, and inventory goals are achieved
Managed E&O with the customer
Participated in and/or Coordinate price reviews and quote reviews, as neededReviews high-level program reports and presentations for management, customers and others
Work with Product Marketing, brand design and development engineering in defining product requirements.
Define and initiate projects, manage cost and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
Developed detailed timeline schedule that includes all the major tasks required to define, develop, qualify, and transfer a product into volume production
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
Leaded a cross-functional team consisting of representatives from Product Management, Marketing, Design Engineering, Assembly Process, Test Process, Tooling, Procurement, Planning, supply-demand and Quality ensuring deadlines are achieved and day- to-day functions of the program and related projects take place as required
Chaired team meetings and facilitate interdepartmental meetings to resolve key program issues. Prepare and present program status to Senior Management
Assist in resolving team and functional conflicts
Coach, mentor and lead personnel within a technical team environment
Work with Supply-Demand and product management in analyzing sales forecast Track and monitor the first customer shipments when a new product is launched to the market
Ensured that Quality of packaging supplied materials meets all requirements and specifications
Assured raw material problem resolution in a timely manner and handled parts defect containment
Co-developed a new set of rules with other departments for emerging suppliers
Established Procedures for Evaluation and Selection of suppliers by QA, Eng. and Purchasing
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