Experienced Professional in social relations to include career counseling, mental health, and case management. Highly organized and reliable as a team member and independent worker by being able to set individual and team goals to accomplish projects with timeliness and creativity. Demonstrated ability to rapidly learn new roles and accommodate and exceed with changes in responsibilities. Experienced in working with diverse cultures, bilingual, fluent in both English and Spanish.
Microsoft Office 2013
*Type 65 WPM
Transition Counselor, 01/2015 to CurrentSerco-Inc - Fort Leavenworth, KS
Provided career assistance to transitioning Service Members, Army Civilians, and family members through the Soldier for Life-Transition Assistance Program.
Served as the Administrative Specialist for the first 6 months.
Identified clients' transitioning needs and offered center, local, and national resources.
Counseled clients on overview of services, requirements, and career options through individual counseling sessions, resume reviews, and presentations.
Reviewed, edited, and returned resumes, cover letters, and reference list to clients.
Registered, scheduled, and maintained client files on electronic systems.
Facilitated classes on transition, interviewing, and resume writing skills.
Served as acting Contract Installation Manager, when needed, responsible for overseeing SFL-TAP operations and supervising 3 staff members.
Additional tasks included completing inventory, running monthly and quarterly reports, and representing center during Virtual Quality Control Inspection.
Implemented tracking procedure to ensure Service Member completed all required deliverables, resulting in center meeting 100% in Career Readiness Standards and the VOW Act compliance for the month of March 2016.
Assisted in the recruiting for open position by reviewing resume, verifying qualifications, interviewing, and assisting in the hiring process.
Managed center's social media Facebook page to provide additional tools and articles to assist clients to include resume writing, job search, and promoting program events resulting in an increase in online interactions from 100 to over 4,500 members in 12 months.
Child and Youth Program Assistant, 12/2014 to 01/2015Fort Leavenworth, KS
Department of the Army, Family, Morale, Welfare, and Recreation.
Facilitated children's social and emotional growth and development through the understanding and use of classroom behavioral management policies and guidelines.
Assisted in providing instruction in citizenship, basic communication and life skills.
Set up classroom and outdoor areas for special activities; arranged supplies and materials in classroom for children's use.
Clinician I, 01/2014 to 11/2014Arizona's Children Association - Yuma, AZ
Coordinated intake and referral procedures with agency staff and other service providers in behavioral health.
Developed and monitored treatment plans with clients and participating agencies as appropriate to contract.
Assisted clients in securing a variety of social services.
Met with treatment providers to review utilization of treatment goals.
Monitored client progress toward treatment goals as appropriate to contract.
Selected to work for the High Needs Team, leading to constant contact with client and responding to crisis situations.
Maintained accurate client records in accordance with agency and funding source requirements, maintained caseload at a compliance above 90% with all documentation.
Served in the hiring committee for agency and program by participating in applicants' interviews, reviewing resume, and discussion on proper fit with agency.
Coordinated groups for children and adolescents, enhancing social and vocational skills to include resume writing and applying for college.
Parent Aide Specialist, 05/2013 to 01/2014Yuma, AZ
Family Service Worker, 12/2012 to 03/2013Yuma, AZ
Chicanos Por La Causa.
Conducted home visits with migrant families in order to identify and access family strengths and set family goals.
Acted as liaison and advocate between community resources and families.
Provided management, crisis intervention, and resource/ referral services.
Completed documentation, appropriate paperwork, and reports as required.
Maintained confidentiality of family records and information.
Conducted weekly case management.
Ensured all health/dental screenings and follow-up for children per performance standards.
Substitute Teacher, 02/2011 to 12/2012San Luis, AZ
Gadsden School District #32.
Performed teacher's duties when teachers are not available.
Implemented lesson plan, classroom rules, and procedures stated by teacher.
On occasions, generated lesson plan for the day.
Established a positive relationship with students and teachers.
Informed teacher of class actions and problems.
Selected to cover a 2nd grade class for an extended period, required to build curriculum to meet district and state requirements.
Provided family advocacy by supporting families' growth and development of parenting skills.
Provided visitation services by supervising visits to families working toward reunification and encouraged implementation of parenting skills.
Documentation of visitation services, incidents, and identification of concerns.
Transported children to and from visitation.
Provided parent education to enhance the ability to create and promote stable safe nurturing environments for all family members and healthy child development, leading to 2 successful reunifications.
Assist parents in their search for employment by assisting in resume writing and job search.
Master:Education, Human RelationsNorthern Arizona University - Yuma, AZEducation, Human Relations
Bachelors of Science:Family Studies and Human DevelopmentThe University of Arizona - Tucson, AZFamily Studies and Human Development
Associates of Art:PsychologyArizona Western College - Yuma, AZPsychology
Administrative, Army, agency, basic, behavioral health, Case Management, counseling, crisis intervention, client, clients, Documentation, English, hiring, Inspection, instruction, inventory, lesson plan, letters, MAC, materials, access, Microsoft Office, Windows, page, policies, presentations, Presentation Skills, Problem Solving Skills, progress, Quality Control, Fast learner, recruiting, social services, Spanish, supervising, supervising 3, teacher, treatment plans, Type 65 WPM, writing skills, articles