Transition Assistance/Career Counselor Resume Example Serco Inc Transition Assistance Center

TRANSITION ASSISTANCE/CAREER COUNSELOR

Experience

Transition Assistance/Career Counselor10/2012 to CurrentSerco Inc Transition Assistance Center

Program Director09/2004 to 06/2011Ft. Hood Columbus, Texas Georgia

Assists transitioning military service members shift into the civilian workforce by offering support with resume writing, application completion, job searching and improving computer skills.
Utilizes ACAP XXI system to schedule clients for Initial/ Follow Up counseling as well as all other mandatory Soldier for Life: Transition Assistance Program (SFL:TAP ),formerly known as ACAP, appointments and suggested seminars.
Responds to e-mails of client questions, comments or concerns timely.
Provides clients with a Local Resource Guide that will aid in answering questions that are not SFL:TAP related.
Instructs mandatory briefings in accordance with Veterans Opportunity to Work (VOW) mandates.
Assists Reserve Units with the Demobilization process and proxy registration into ACAP XXI.
Utilizes ACAP XXI Resume Writing wizard to assist clients create resumes highlighting their military experience with information gathered from several sources including transcripts and sample resumes available in the SFL:TAP library.
Gathers innovative and educational resources and training materials to effectively teach designated trainings/briefings.
Maintains relationships with local newspaper editors for distribution of information.
Reviews and updates benchmarks in ACAP XXI.
Conducts End of the Month (EOM) queries on all clients assigned and follow up with those at or past separation dates.
Southwest Key Program Budgetary and programmatic responsibility and direct influence for the overall systemic operation of the Juvenile Tracking Program.
Conducted monthly monitorings/audits/analysis and evaluations of the program's delivery of services within the areas of client files, administrative, physical plant safety, funding source, client customer service and staff feedback.
Prepared program for on-site inspections and ensure compliance with the current contract, policy and procedures.
Initiated contact to conduct initial intake interviews and evaluations for services within 24 hours, completing a brief social history and identifying psychosocial problems which assist families in determining concerns and priorities.
Referred families for aftercare and/or counseling services.
Responsible for ensuring a face to face and telephone contact is made with youth offenders released to the program to reduce detention and recidivism and promote responsibility and accountability through awareness, prevention, education and employment assistance.
Maintained written records, reports, letters and documentation of the family's development.
Reviewed documents for accuracy, completeness and internal consistency.
Researched, formulated and created Local Operating Procedures that govern safety and daily operations.
Maintained personnel files for accuracy.
Prepared formal evaluations of employee performance.
Performed a variety of administrative and clerical tasks in support of the program.
Maintained a computer database and manual filing system.
Maintained serviceability on all office automations equipment including computers, fax machines, copiers, and cell phones.

Family Advocate/ Behavioral Aide Liaison08/2002 to 08/2004Children and Family Connection of Russell CountyPhenix City, Alabama

Budgetary and programmatic responsibility for the overall systemic operation of the Family Advocacy Program.
Prepared department for on- site inspections by funding source and ensured compliance with policy and procedures.
Cross-trained in all tasks and responsibilities related to Intake and Referral to alleviate the backlog of clients/services.
Developed and maintained an ongoing public information program to stimulate community interest in and awareness of financial planning and consumer affairs services and issues.
Provided input during Individualized Education, Service Plan meetings and case staffings held with the Department of Human Resources.
Taught basic problem solving and basic living skills, including cognitive behavioral approaches to stress and anger management.
Assisted families develop attainable goals using a strength based family centered approach.
Acted as an advocate for customers to resolve issues when dealing with representatives of major social service agencies.
Researched and advocated for services for families with children with learning and developmental disabilities.
Maintained written records, reports, letters and documentation of the family's development.
Researched and made formal referrals to appropriate community resources for assistance with food, clothing, utility payments, counseling and medical services.
Responsible for the operation of the agency's food and clothing bank.
Hosted social gatherings for the community and gathered donations of furniture and gifts for children during the holidays.
Liaison between Russell County Department of Human Resources and Children and Family Connection as well as other school and community based programs.
Assisted social workers from Russell County Department of Human Resources in maintaining foster care placement.
Worked with Therapeutic Foster Care agency to provide after hour supervised visitation for children in foster care with biological families.
Participated in Individual Service Plan meetings with referring agency.
Developed behavioral interventions based on goals and safety plans set by referring agency.
Maintained a computer database and manual filing system.
Maintain serviceability on all office automations equipment.
Researched and gathered statistical information to apply for grants.

Communication Team Leader02/1995 to 04/2001US ArmyWainwright, Georgia Alaska

Installation, monitoring and integration of signal systems and networks including SINCGARS, terminals and electronic devices.
Maintained communication equipment, assembly, installation & repair.
Skilled in using test diagnostic equipment & other authorized tools/equipment.
Knowledge of electronic principles on maintenance tasks involving test instrument readings, calibration & alignment.
Skilled in the use of soldering tools and in repairing wiring on electronic communications equipment.
Managed a communications section that supported an organization of over 200 personnel.
Supervised, trained, and evaluated approximately 6 technicians.
Independently worked at a level which required more communication experience for one year.
Developed and conducted training programs that allowed users to be self- sufficient.
Prepared maintenance and supply request.
Performed a variety of administrative and clerical tasks.

Education

Masters: Public Administration05/21/12University Ashford UniversityClinton, IowaGPA: GPA: 3.5Public Administration GPA: 3.5

Bachelor of Science: Human Services Psychology Sociology05/01/2003Troy State UniversityPhenix City, AlabamaGPA: GPA: 3.0Human Services Psychology Sociology GPA: 3.0

Skills

a level, administrative, approach, assembly, agency, basic, calibration, clerical, counseling, client, clients, customer service, database, delivery, documentation, fax machines, filing, financial planning, grants, Human Resources, letters, meetings, office, networks, newspaper, personnel, copiers, problem solving, proxy, repairing, safety, seminars, soldering, telephone, phones, training materials, training programs, wiring, written

Resume Overview

Companies Worked For:

Serco Inc Transition Assistance Center
Children and Family Connection of Russell County
US Army

School Attended

University Ashford University
Troy State University

Job Titles Held:

Transition Assistance/Career Counselor
Program Director
Family Advocate/ Behavioral Aide Liaison
Communication Team Leader

Degrees

Masters : Public Administration 05/21/12
Bachelor of Science : Human Services Psychology Sociology 05/01/2003

Transition Assistance/Career Counselor Resume Example

Resume Score: 90%

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