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Transfer Agent Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Skills
  • Scheduling
  • Strategy development
  • MS Office
  • Problem resolution
  • Communications
  • Customer service
  • Team building
  • Inbound and Outbound Calling
  • Complaint resolution
  • Money handling abilities
  • POS systems expert
  • Creative problem solving
  • Stocking and replenishing
  • Record-keeping strengths
  • Multi-line phone talent
  • Data Entry
  • Good listening skills
  • Administrative support
  • Professional telephone demeanor
  • Conflict Resolution
  • Leadership
  • Strategic Planning
Professional Summary

Experienced in customer service with over 12 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any daily task. Motivated to learn, grow and excel in the customer service industry.

Work History
Hilton Grand Vacations - Transfer Agent
Orlando, FL, 11/2018 - 08/2019
  • Offered assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 80 calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details in the computer to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Helped customers buy and sell shares, while providing the correct information on every call exceeding quality expectations.
Dynamic Workforce Solutions - Administrative Assistant
Bartlesville, OK, 09/2017 - 10/2018
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Supported staff by allowing access to records for viewing or processing, and followed up for return of original records for proper storage.
  • Provided access to records for digital and non-digital storage and retrieval.
  • Collaborated with department and administrative leaders to understand file organization goals and meet records management requirements.
  • Gathered, sorted and scanned documents to enter into computer system.
  • Avoided downtime by addressing issues with equipment immediately and applying troubleshooting techniques to identify root cause issues.
Kinder Morgan - Customer Service Representative
Bloomington, CA, 04/2015 - 06/2017
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive knowledge.
Education
Kentucky State University Frankfort, KY Expected in 12/2020 Bachelor of Arts : Criminal Justice - GPA :
Thornhill Education Center Frankfort, KY, Expected in 08/2009 GED : - GPA :
Volunteer Work

Youth Leader and mentor at Saint John A.M.E Church, Frankfort, Ky

Christmas Outreach dedicated to help the less fortunate children of Nassau, Bahamas

General Baptist Convention mission trip to Japan, where we toured Japan and held music concerts in different concert halls.

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Kentucky State University
  • Thornhill Education Center
Job Titles Held:
  • Transfer Agent
  • Administrative Assistant
  • Customer Service Representative
Degrees
  • Bachelor of Arts
  • GED

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