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Training Support Specialist Resume Example

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KYMBERLEY
POWELL
Professional Summary

Multi-talented Communication Specialist with over 10 years of successful experience in Training and Instructional Design. Recognized consistently for performance excellence and contributions to success in training and development. Well-developed critical-thinking skills as well as diagnostic and analytical problem-solving skills. Strengths in Communication and Instructional Design backed by training in Communications/Instructional Design.

Skills
  • Instructional Design & Learning Theories
  • Articulate Software
  • Reporting & Analytics
  • Problem-solving
  • Training materials
  • Service support
  • CreativeWriting/Communication
  • Microsoft Office Suite
  • Organizational skills
  • Time management
  • Employee training and development
  • Training content creation
Education
Walden UniversityMinneapolis, MNBachelor of Science: Organizational Communication, Instructional DesignSumma Cum Laude •Alpha Sigma Lambda Honor Society
Work History
Marriott International- Training Support Specialist
Omaha, Austin, NE, TX01/2019 - Current
  • Responsible for the input, maintenance, and reconciliation of Training COE files, records, spreadsheets, and workbooks.
  • Support for COE/CEC Leadership, management, facilitators and staff with regards to training classes, courses, curriculum, completions, and planning.
  • Work in partnership across operations, support teams, and Centers of Expertise (CoEs) and Customer Engagement Centers (CECs) to coordinate training logistics.
  • Create, administer, compile, and analyze, data such as training surveys and knowledge/skill checks as well as reporting.
  • Create, upload, and enroll weekly Communications course globally since 2013 (HOTtopics) using LMS and Articulate software.
  • Partner with and assist all others to promote an environment of teamwork and achieve common goals.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Respond to ad hoc requests with agility focusing on solutions, cooperation, and results.
Starwood Hotels & Resorts, Worldwide- Training Content Supervisor
Austin, TX11/2017 - 01/2019
  • Responsible for creating, maintaining and revising measurable training content using theories of adult learning principles, intercultural competence and blended learning theories.
  • Lead and assisted on several time-sensitive projects and delivered measurable content and instruction for diverse audiences.
  • As an SLC, I prepare and produce reporting and analytics, global course/curriculum enrollments, and content publishing in MyLearning (LMS).
  • Develop and design eLearning courses, videos, training agendas, facilitation, and instructor-led training as well as evaluation materials including knowledge checks and training surveys.
  • Experience in facilitation, training preparation, assessments, and assistance using current training tools and technology.
  • Develop supplemental training materials to enhance and retain learning such as job aids, note cards, handouts, newsletters, toolkits, and other visual materials.
  • Work cooperatively with diverse teams and audiences across the Americas including Communications, senior leadership, and specialty teams.
  • Consistently pursue lifelong learning opportunities, training, vocational updates, and personal development to maintain alignment with current learning objectives and professional expectation and development.
Starwood Hotels & Resorts, Worldwide- Communication Specialist
Austin, TX04/2010 - 11/2017
  • Proven Communication Specialist on an internal team serving the North America Division of the organization.
  • Collaboration with many teams within a global network and maintained Communications standards consistently.
  • Transformed an internal communication piece into an eLearning course delivered weekly within the organization to over 2500 recipients.
  • Consistently developed content and designed effective eLearning courses that sustained a nearly 80% completion rate across the NAD CECS.
  • Assisted with the training initiatives, special projects and marketing/promotional objectives within NAD and globally to refine and update to raise employee comprehension and performance.
  • Redesigned/retained many intranet pages and provided improved instruction and maintenance.
  • Responsible for revising and refining communication material and content to enhance online resources and eLearning development.
  • Supported leadership with problem-solving ideas, strategies, implementation, and collaborations.
  • Maintained flexibility in my role often providing services under varied roles that included the content developer, subject-matter expert, editor, proofreader and evaluator which speak to excellent time management and organizational skills.
Additional Information
  • Awards , 2015 Gold Star Award - Starwood Hotels and Resorts March 2015 2019 Associate Spotlight – Marriott International November 2019
Awards

2015 Gold Star Award - Starwood Hotels and Resorts

2019 Associate Spotlight – Marriott International

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Resume Overview

Companies Worked For:

  • Marriott International
  • Starwood Hotels & Resorts, Worldwide

School Attended

  • Walden University

Job Titles Held:

  • Training Support Specialist
  • Training Content Supervisor
  • Communication Specialist

Degrees

  • Bachelor of Science : Organizational Communication, Instructional Design

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