Accomplished training and development specialist who applies a systematic approach to training (SAT) to assess, design, develop, implement and evaluate (ADDIE) standards and practices to contribute to an organization's increased profitability. Project Manager who tracks and reports on key measures, targets, goals and risks focusing on continuously improving corporation's productivity. Professional who has successfully managed business-focused organizational development change initiatives, career management coaching programs, developed and delivered technical and soft-skilled training programs using various authoring tools. Intuitively assesses individual learning styles and identifies participants' needs to create a stimulating learning environment. Established track record of developing relationships and communicating effectively at all levels. Well developed presentation writing and listening skills: resourceful and creative problem solver.
While working at the City of Detroit Finance Department on contractual assignment:
While working at Ford Motor Credit Company on contractual assignment:
Wrote and proof-read technical training materials.
Organized food preparation, event activities and accommodations for large training assemblies.
Negotiated contracts with outside providers to minimize costs to the company and customers.Defined appropriate metrics and measurements to drive results.Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Provided thorough support and problem resolution for customers.
Member of ASTD and SHRM.
Coursework in Business and Communications
Companies Worked For:
Job Titles Held:
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