To support and take the Fanatics team to higher levels of success through leadership and team development courses, one-on-one mentoring, and consistent motivation. Assisted with personnel management during peak season. Responsible for all training in the fulfillment center. Handles employee conflicts and management advisory when needed. Thoroughly active member of the Emergency Response Team and the on-site Safety Committee.
Developed and launched over a dozen professional development courses
Launched “Live our Values” recognition card program
Created and awarded the “Attitude in Action” and “Peak Performer” awards
Created a Master Training Log for record keeping
Designed, developed, and maintained Standard Operating Procedure manuals
Ensured every customer enjoyed top-level customer experience and ensure the success of the front end team.
Lead the front-end team: cashiers, baggers, customer service leads.
Assist in professional growth of those I lead.
Ensure flow and consistency with front-end checkout speed.
Ensure cash security.
Ensure cleanliness of parking lot and store.
Handle disgruntled customers through conflict resolution skills.
Take responsibility over the cash office.
○ To include reconciling, accounting, record keeping, and opening/closing responsibilities.
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