I am a dedicated team player and goal oriented professional with a unique skill set; additionally I have cultivated an in-depth knowledge of the travel industry, adult learning concepts and customer focused sales. I am currently looking for a challenging, high-responsibility position that will utilize my professional talents.
Facilitation of loyalty based travel industry curriculum in a New Hire class room setting. Participated in the analysis, design, development and improvement of course materials. Delivered recurrent training and cross training for sales agents. Provided on-going coaching and monitoring of trainees. Acted as an internal learning consultant for assigned business units.
Inbound call center consultant. Responsible for front line customer servicing of loyalty travel programs
Responsibilities included customer service, ramp operations, baggage and cargo manifesting, arrival/departure procedures and aircraft servicing. Certified for airport and station security procedures
Responsibilities involved all facets of corporate travel reservations for domestic and international travel itineraries, quality control procedures as well as the development and implementation of office procedures.
Responsibilities involved all facets of corporate travel reservations, training of staff, hardware troubleshooting, and agent software assistance. Branch Automation Committee Representative.
Certification Training course
Two day seminar on effective presentation skills
Five week airline GDS training
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