training manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am an adaptable individual bringing 22 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am always excited to take on new projects and challenges. I love being a leader for my team and creating a positive and enjoyable work environment.

  • New employee training - I have opened 2 restaurants in the past. In my current role I have created our company wide training program and travel to the stores to maintain the procedure. I love training new employee to be their greatest!
  • Exceptional communicator - communication is key. I always communicate with staff and management to make sure everyone is always on the same page. I explain thoroughly and make sure everyone understands any new procedure or instruction.
  • Team direction - I always provide a positive work environment. My mood affects the employees mood, everyone want to enjoy their job and have a safe place! I have always been known for the way I communicate with employees. I give them positive reinforcement and direction, in turn I receive their respect.
  • Sales leadership development - I am always looking for creative ways to improve sales or reel in the customer. In my current role I invent new menu items and seasonal specials.
  • Human Resources - In my current role I handle all HR and employee issues. I keep a strictly business relationship with my employees and treat everyone fairly.
10/2020 to Current
Training Manager Carlisle Companies Incorporated Denver, CO,
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Collaborated with management to align on strategy and communication of content.
  • Deployed learning management system, boosting product awareness, adoption and usage through educational content.
  • Produced reports and maintained training documents to support training activities.
  • Roleplay various scenarios with teams to build confidence in handling situations.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Implemented training improvements to achieve desired results.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Designed training schedules for new and existing employees.
  • Organized manuals, multimedia visual aids and other educational materials to aid training.
  • Offered specific training programs to help workers generalized and job-specific abilities.
  • Perform monthly inventory of restaurants to maintain efficiency.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Maintain all onboarding/hiring for the company.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Assisted staff by serving food and beverages or bussing tables.
02/2015 to 09/2020
Slot Floor Supervisor Northern Quest Spokane, WA,
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Monitored activity throughout casino floor and reported issues to Casino Manager.
  • Oversaw floor production activities for team of 75 employees.
  • Smoothly oversaw efficient and accurate monetary transactions between casino and customers.
  • Maximized customer satisfaction by controlling attendants actions and promoting consistent gaming environments.
  • Evaluated workers' performance to write performance reviews.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Balanced staffing by moving attendants between games and reorganizing flow to cover each section.
  • Managed schedules and labor for employees.
01/2012 to 02/2015
Casino Beverage Supervisor Alaska Denali Travel Baha'i Faith, MT,
  • Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.
  • Recruited, hired, trained and supervised service team of 200 employees.
  • Managed beverage program, menu development, staffing, inventory management and service operations.
  • Implemented guest service standards and trained team on best practices for customer excellence.
  • Attracted, recruited and trained new employees.
  • Performed inventory and ordering daily.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Delegated work to staff, setting priorities and goals.
  • Trained staff on policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to employees to supply knowledge of various company programs.
03/2007 to 01/2012
Server/Bartender Outback Steakhouse City, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Implemented sanitary food handling, holding and service protocols.
  • Collected tickets and followed proper cash-handling procedures.
Education and Training
Expected in 05/2004
High School Diploma:
Sam Houston High School - Lake Charles, LA

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Resume Overview

School Attended

  • Sam Houston High School

Job Titles Held:

  • Training Manager
  • Slot Floor Supervisor
  • Casino Beverage Supervisor
  • Server/Bartender


  • High School Diploma

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