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training manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented Software Training Manager with seven direct reports for a SaaS software company that is a leader in the staffing industry for staffing and recruiting software. Software is an ATS and CRM including talent management and payroll. Passion for implementing software and building a stronger and better product. Skillful at understanding the needs of customers and prospects resulting in ability to make thoughtful product enhancement recommendations. Familiar with product management and development and well versed in project management and implementation. Highly motivated with a hardworking approach and clear focus on strengthening both internal processes and the processes of clients. Recognized by COO, Director of Sales, and Director of Implementation for consistently exceeding expectations, outstanding product demonstrations, and for being a product expert.

Work History
09/2021 to Current Training Manager Cae | Bogota, NJ,
  • Manage and lead seven Corporate Trainers as well as serve as training department head
  • Serve as software consultant for customers to help identify opportunities and solutions that TempWorks software can solve as well as identifying training needs
  • Consistently meet with other department heads to discuss business needs and opportunities to additional product services
  • Work directly with product management and development to discuss and identify opportunities to enhance the software
  • Alternate training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Compiled data for product managers on customers feedback on the product and how it compared to their previous system resulting in new product features being released
  • Liaised with clients to better understand business needs and current market
  • Developed product demonstrations and documentation to communicate upcoming features and products to internal teams.
  • Consulted with product development teams to enhance products based on customer interest data
  • Review product release notes and ensure the accuracy of any technical details
11/2019 to 09/2021 Corporate Trainer Televerde | Plainfield, IN,
  • Served as product experiment as well as understanding third party integrations
  • Facilitate training programs that are engaging, entertaining, and meet both internal and customer expectations
  • Understand and learn clients businesses and processes to help identify best practices and solutions with TempWorks software
  • Monitored client employee progress and gave feedback to management about additional training requirements as well as upsell opportunities
  • Created and developed training processes and materials such as manuals, articles, videos, agendas, etc. that were adopted by entire department as common practices
  • Constantly communicating and collaborating with other internal company departments
  • Coordinated training programs for new and existing customers including individual and group trainings, webinars, and in-person training
  • Trained over 1500 users on products and third party integrations
06/2019 to 11/2019 Sales Engineer Eaton Corporation | Los Angeles, CA,
  • Completed eight week intensive technical (programming, software, and product knowledge) and sales training at headquarters and was ranked #1 in class
  • Served as subject matter expert for both product and software capabilities
  • Constantly met and exceed weekly metrics for sales calls and sales meetings
  • Served as account manager for active clients and helped introduce other Keyence products for cross selling opportunities
  • Designed and delivered product training for prospective and existing clients
  • Developed product demonstrations and presentations
    Provided technical troubleshooting and problem solving solutions for clients
  • Gained customer trust by demonstrating cost reductions and operations improvements through extensive product and industry knowledge
01/2018 to 06/2019 Staffing Manager / Account Manager Randstad | City, STATE,
  • Complete high volume sales and recruiting for manufacturing and logistics professionals
  • Met 100% of 2018 new client expectations in first five months and exceeded to 183% by end of year
  • Tripled number of employees working at clients from 60 to + 180 in first nine months
  • Designed and implemented orientation programs for new employees, covering job responsibilities, procedures, and policies
  • Ended 2018 financials at 136% to budget and ranked 16th out of 170 M&L branches nation wide
  • Recognized by VP of Market Sales for contribution in exceeding sales budgets and recruiting metrics
  • Helped change organizational culture to dramatically improve retention rates through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
  • Developed company personnel policies, standard operating procedures, and employee handbooks
Skills
  • Self Starter
  • Attention to Detail
  • Virtual Learning Management
  • Team Management & Leadership
  • Exceptional Organization & Prioritization
  • Relationship Building
  • Critical Thinking
  • Training & Development
  • Customer Service-Oriented
  • Highly Motivated
  • Excellent Written & Spoken Communication
  • Proficient in Word, PowerPoint, & Excel
Education
Expected in 05/2016 to to Bachelor of Arts Economics | University of St Thomas, St. Paul, MN, GPA:

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Resume Overview

School Attended

  • University of St Thomas

Job Titles Held:

  • Training Manager
  • Corporate Trainer
  • Sales Engineer
  • Staffing Manager / Account Manager

Degrees

  • Bachelor of Arts Economics

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