training management resume example with 6 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) XXX-1000
  • Cell:
  • :

Seasoned and personable customer care specialist with both military and civilian experience. Dedicated to providing a smooth experience for consumers while maintaining composure. Familiar with high stress environments without losing composure, proactivity, or punctuality.

  • Maintaining Multi-Million dollar equipment.
  • Training new Airfield Management Apprentices while maintaining normal Journeyman duties.
  • Human Resources
  • Classroom experience
  • Customer service
  • Relationship development
  • Business operations
  • Process improvement
  • Communications
Training Management , 06/2011 to 12/2013
Western Alliance BancorporationMesa, AZ,
  • Documented training activities and changes to analyze program effectiveness.
  • Developed skill-specific training programs to promote employee development.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Tracked training for squadron of service members and job progression courses.
Bank Teller, 05/2012 to 01/2013
SephoraAlexandria, VA,
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Recommended bank products and services to current and prospective customers.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Explained bank services, financial products and applicable fees to customers.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Entered transactions into computer and issued customer receipts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Responded and assisted customers with account inquiries and updates.
Airfield Management Shift Lead, 12/2009 to 06/2011
  • Implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Developed top-performing operations by training new members straight out of Technical School.
  • Supervised airfield operations, including flight plans, , identifying and addressing concerns promptly to maintain targets.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations including Distinguished Visitors
  • Handled all delegated tasks, including airfield checks, flight plans, and coordinating agencies.
  • Inspects AFLD for hazards affecting mission capabilities.
  • Briefs aircrews on airfield operational hazards and responds to aircraft in-flight/ground emergencies/mishaps.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with superiors while single handedly creating a contingency book that was later implemented across AMOPS.
  • Demonstrated self-reliance by meeting and exceeding workflow needs, including night shifts on the airfield while maintaining 24 hour operations.
  • Improved operations by working with team members and customers to find workable solutions.
Cashier, 11/2007 to 11/2009
Saluki ConnectionCity, STATE,
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Associate of Arts: Business Administration, Expected in 05/2020 to American InterContinental University - Schaumburg, IL
Bachelor of Arts: Business Administration, Expected in to American InterContinental University - Schaumburg, IL

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University

Job Titles Held:

  • Training Management
  • Bank Teller
  • Airfield Management Shift Lead
  • Cashier


  • Associate of Arts
  • Bachelor of Arts

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