Experienced IT /Customer Service professional newly relocated and seeking employment in the central Florida area. Skilled in training staff, established rapport with clients, accounts payable, medical claims insurance, self-motivated with exceptional communication and computer capabilities. Additional experience in delivering support services, trouble-shooting and resolving customer complaints.
Creative troubleshooting/problem solving * Training development aptitude
Cerner FirstNet/IDX/Centricity Training * Medical terminology
Time and Attendance management * Cash handling experience
Excellent communication & customer service skills
Training & IT Support Specialist Contractor January 2015 to CurrentCentral Florida Family Health Center － Sanford, FL
Organizes and facilitates training for Patient Reps, Clinical Staff, Med Students and Providers on EMR system software for patient registration and electronic chart documentation.
Create training manuals for GE Centricity Software applications as used throughout CFFHC network.
Troubleshoot, resolve and close support tickets, as assigned.
Enter and set-up new hires/users in necessary applications per their assigned job duties.
Gather and analyze progress/results from training programsand prepare reports on findings.
Assists with software implementation, updates and special projects.
Management Analyst II January 2013 to November 2014State of Delaware, DHSS/Division of State Service Centers － New Castle, DE
Oversaw/managed daily operations of CAPS software payment system and three A/P specialists.
Revamped emergency services payment system for more accurate & timely vendor payments.
Processed and printed vendor payment checks, A/P vouchers and payment follow-up.
Created and maintained spreadsheets for state and federal tracking including yearly vendor 1099 database.
Diabetes Fund Manager/Administrative Specialist II December 2010 to January 2013State of Delaware, DHSS/DSSC － New Castle, DE
Recognized and reported centers abuse of diverting Diabetes Funds payments for designer eyeglasses and not for regular glasses or diabetes meds.
Saved state over $63K first year.
Recorded and maintained monthly spreadsheets for daily client census to all 15 state centers.
Reconciled and recorded administrator's time and leave audits as unit timekeeper.
Administered security and photo ID badges to new employees & replacements statewide.
Operations Specialist/Help Desk Analyst April 2007 to May 2010Crown Holdings － Philadelphia, PA
Ran nightly batch processing; provided help desk support via telephone communications with end- users; unlocked client accounts, reset passwords, set individual security protocols for new employees.
Documented help desk tickets/resolutions and maintained equipment inventory database.
Media/Tape Operations Specialist December 2006 to February 2009JP Morgan/Chase － Wilmington, DE
Processed all tape media for remote locations on eastern coast.
Served as Tape Librarian for all cataloged media, loaded and unloaded ATL's and robots.
Patient Services Rep. II January 2006 to June 2006ER VA Commonwealth University-Medical College of VA Health Systems － Richmond, VA
Gathered and entered accurate patient information and insurance demographics using Cerner First-Net and IDX systems.
Greeted patients at ER, gathered information, verified insurance and demographics, scheduled follow-up appointments.
Computer Operator/Systems Analyst II June 2001 to September 2005Bank of America Operations & Technology － Richmond, VA
Ran scheduled nightly batch processing jobs on HP, SUN, AS/400 and Tandem systems.
Wrote jargon-free operator guides for cross-training mainframe analysts on AS/400 system.
Designed and implemented cross-training schedule to ensure adequate coverage for all shifts.
Over fifteen years clerical/data entry experience working in healthcare, banking and insurance as Claims Coder Analyst and Master Proctor - Anthem BC/BS, , PSI Testing - VA; Admitting and ER registrar, mail clerk, medical claims processor-Policyholder Services, Media Secretary - JSUMC & Riverview Medical Center, Prudential Property and Casualty, U.S.
Life Insurance, Monmouth University.
Additional experience in retail working as cashier/sales associate Bamberger's Dept.
Store, Alexander's Dept.
Store, A&S Dept.
Store - Monmouth Mall, NJ; S&K Famous Brands, Thalhimer's Dept.
Certificate of Completion : Business/Word ProcessingMonmouth Country Adult Vocational School － Neptune, NJGPA: GPA: 3.85Business/Word Processing GPA: 3.85
None 2015 - HIPAA & OSHA training, CFFHC, Sanford, FL Certificate - 2014 HIPAA Privacy & Security Training, State of Delaware, Dover, DE Certificate -2013 FEMA- Active Shooter: What You Can Do Training Certificate - 2013 Cybersecurity Awareness Training, State of Delaware, New Castle, DE Certificates- 2012/13 Outstanding Volunteer Svcs, Adopt-A- Family, New Castle County, DE Certificate - 2006 GUI Registration & Insurance Basics : Physical Therapy/Medical TechnologyVirginia Commonwealth University VCU Medical Center － Richmond, VAPhysical Therapy/Medical Technology
Certificate - 2006 FirstNet/Cerner Hospital Training - Patient Registration
photo, Analyst, A/P, AS/400, ATL, banking, BC, Cash handling, cashier, clerical, Excellent communication, client, customer service skills, data entry, database, Diabetes, documentation, emergency services, equipment inventory, Funds, GUI, help desk support, help desk, HP, Insurance, Librarian, mainframe, Medical terminology, mail, MS Windows, network, Training - Patient, problem solving, progress, protocols, Quick Learner, retail, sales, spreadsheets, SUN, Tandem, telephone, Training development, training manuals, Troubleshoot, troubleshooting
State of Delaware, DHSS/Division of State Service Centers
State of Delaware, DHSS/DSSC
ER VA Commonwealth University-Medical College of VA Health Systems
Bank of America Operations & Technology
Monmouth Country Adult Vocational School
Virginia Commonwealth University VCU Medical Center
Job Titles Held:
Training & IT Support Specialist Contractor
Management Analyst II
Diabetes Fund Manager/Administrative Specialist II
Operations Specialist/Help Desk Analyst
Media/Tape Operations Specialist
Patient Services Rep. II
Computer Operator/Systems Analyst II
Certificate of Completion : Business/Word Processing None 2015 - HIPAA & OSHA training, CFFHC, Sanford, FL Certificate - 2014 HIPAA Privacy & Security Training, State of Delaware, Dover, DE Certificate -2013 FEMA- Active Shooter: What You Can Do Training Certificate - 2013 Cybersecurity Awareness Training, State of Delaware, New Castle, DE Certificates- 2012/13 Outstanding Volunteer Svcs, Adopt-A- Family, New Castle County, DE Certificate - 2006 GUI Registration & Insurance Basics : Physical Therapy/Medical Technology Certificate - 2006 FirstNet/Cerner Hospital Training - Patient Registration
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