Training Coordinator/Security Officer Resume Example Allied Universal Security Services

TRAINING COORDINATOR/SECURITY OFFICER

Summary

Hardworking individual with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Dependability and a quick to learn approach help to ensure the job requirements will always meet the companies needs.

Skills

Payroll
Employee training
Schedule coordination
Human Resources
Program support
Training program development
Program performance assessment
First Aid/ CPR/ Blood Borne Pathogens training
Orientation procedures

Video instruction
Team-building activities
Classroom experience
Training program design
Motivational speaking
Fire Systems
Microsoft Office
Lenel Systems

Experience

Training Coordinator/Security Officer - Allied Universal Security Services (Phoenix, AZ)June 2005 - Current

Designed and rolled out brand new training program and curriculum schedule for New and Existing Security Officers.
Developed and implemented training in Medical Response procedures.
Trained and developed Security Officers on Lenel software systems, American Red Cross CPR/ First Aid/ Blood Borne Pathogens and AED use and techniques, EST Fire Panels, Cheetah Fire Panels, Dry Suppression Fire Systems, Sprinkler Fire Systems, Fire Extinguisher, Portable and plumbed Eye Wash stations, Incident Report writing, Shift Report writing and database manager operations.
Supported onboarding of new employees by Conducting New Hire orientation sessions.
Evaluated effectiveness of training programs and recommended improvements to upper management.
Coordinated training session logistics by preparing equipment and securing facilities.
Prepared custom training course materials and presentations covering Emergency response, rapid response, active shooter scenarios, situational response.
Managed training calendars to inform participants of upcoming training session topics and dates.
Planned, implemented, and conducted training for Security Officers in daily duties to include building rounds, documentation, vehicle usage, and phone usage.

Customer Service Representative - Blockbuster Video (Goodyear, AZ)January 1997 - June 2005

Met or exceeded revenue objectives by promoting Various deal, bundles, sales or offers available to the customers during their visit.
Consulted with customers to determine best methods to resolve service and billing issues.
Assisted approximately 25- 30 customers all in less than 2 minutes during the weekend rushes in a professional courtesy manner .
Greeted customers to facilitate and determine movie or games needs and accurately input orders into Point of Sale Equipment.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster staff efficiency.
Set up and activated customer accounts.
Worked with managers to develop service improvement initiatives.
Assessed customer needs and upsold products and services to maximize sales.
Maintained revenue streams by exhausting every option before offering refunds.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.

Floor Staff - Harkins Theaters (Phoenix, AZ)May 1995 - January 1997

Communicated with patrons in floor area to build positive atmosphere.
Inspected equipment daily to identify and report wear, damage or malfunctions.
Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
Greeted and assisted guests entering facility to provide general information and answer questions.
Monitored supplies and reported low stock for reordering.
Reported accidents, injuries or incidents to Assistant Managers for follow up and resolution.
Set up, cleaned and stored equipment such as Popcorn poppers and Soda Machines.
Addressed Sound and discomfort issues to patron satisfaction, escalating more critical problems to management.
Operated, repaired and cleaned Ticket machine, Popcorn, Soda and Butter Machines equipment to maintain optimal machine and device performance.
Gave cohesive directions to guests to easily find theaters and restrooms.
Sold tickets, gift cards, passes to customers for use at any Harkins Theaters.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Trained new employees on job duties, pointing out safety issues, and how to resolve issues.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in the concession stand.

Education and Training

Some College (No Degree) in General StudiesArizona State University, Tempe, AZ

High School DiplomaMay 1997Maryvale High School, Phoenix, AZ

Certifications

American Red Cross Certified FIrst AId/ Instructor

Arizona Guard Card

Additional Information

American Red Cross Certified CPR And First Aid Instructor

Arizona Guard Card

References

James Faultner
Facilities & Construction Management
jafaultn@wlgore.com
623-810-0992

Brian Pacheco
Sr Product Engineer
brain@cityhosted.com
602-677-5464

Doug Morlan
Silicon Management Coordinator
douglas.morlan@nxp.com
480-789-0921

Resume Overview

Companies Worked For:

Allied Universal Security Services
Blockbuster Video
Harkins Theaters

School Attended

Arizona State University
Maryvale High School

Job Titles Held:

Training Coordinator/Security Officer
Customer Service Representative
Floor Staff

Degrees

Some College (No Degree) in General Studies
High School Diploma

Training Coordinator/Security Officer Resume Example

Resume Score: 80%

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