Dependable and resourceful Corporate Trainer and Instructional Designer adept at organizing and facilitating management and team building training programs.
2+ years of training in team building, customer service, and leadership development Curriculum development and assessment Experience with Adobe E-learning Suite Certified Career Development Facilitator (CDF) Instructor | Business and Employer Service Professional (BESP) Certified Project Management Skills Experience with Pro-Tools Audio Editing MS Office proficient Member of the American Society for Training and Development |
Designed and facilitated custom 18 month customer service initiative for 900 DEW employees, consisting of 6 full day training classes.
Coordinated and facilitated team building sessions with 20+ teams statewide.
Graduated and certified more than 60 participants from in house developed CDF hybrid course. Selected out of 1500 employees to participate in inaugural session of leadership development program. Won best project award in leadership development program as voted on by 30 fellow program participants.
The Staff Training and Development team falls under the umbrella of Human Resources Department of SCDEW.
Had the opportunity to provide training material to between 1500-800 SCDEW employees.
Developed training curriculum and materials including CDF.
Provided specialized team training to 4 teams within SCDEW, 3 of which were failing teams that have shown improvement since training.
Provided soft skills training to entire Columbia campus of SCDEW at least once per month.
Transitioned traditional classroom training classes to E-learning based classes.
Provide training for new Unemployment Insurance and Employment Services service model employees.
Recorded and edited audio for 5 E-learning classes.
Coordinated the Supervisory Development Program.
Worked closely with all departments at SCDEW to provide training material and opportunities.
Reference source that will provide all guides, documents, and forms needed for daily job functions.
Trade Adjustment Assistance (TAA) Accountant/Fiscal Analyst 1 The federal TAA program provides aid for US workers who have lost their jobs as a result of foreign trade.
TAA provides trade affected workers with opportunities to gain the skills, resources, and support they need to become reemployed.
Reported TAA expenditures to the US Department of Labor though use of Individual Fund Tracker (IFT).
Communicated and coordinated with over 26 workforce specialists and all TAA approved vendors and training providers within 6 local workforce investment areas.
Interpreted and implemented the Federal Trade Act of 1974 as well as state and federal regulations, policies, and procedures.
Reconciled and documented all TAA obligations including vendor invoices and participant travel and cost reimbursements ensuring authorizations and compliance with program, state, and federal regulations.
Trained workforce specialists on TAA participant benefits including job search and relocation allowances.
Developed training and procedures manual for TAA program.
STEP Program Coordinator A joint venture between SCDSS and SCDEW helping TANIF recipients overcome employment barriers.
Reviewed and approved STEP contracts, invoices, and paperwork.
Effectively communicated with SCDSS, STEP employers, and STEP participants the reimbursement process, the current status of their reimbursement, and how to correctly fill out paperwork.
Processed and distributed weekly reports to management.
Helped job seekers in South Carolina find meaningful and gainful employment.
Performed job matching, job order maintenance, and technical support for SC joblink.
Oversaw CHIP access for all SCDEW local workforce centers.
Oversaw implementation of Phonemaster for Web (autodialer).
Developed desktop monitoring system to oversee the quality of information entered into SC joblink.
Processed and distributed weekly, monthly, and quarterly reports to upper management.
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