More than 10 years of experience in training and development. Dynamic, caring and highly organized professional with proven ability to engage and mobilize different levels of the organizations in the process of designing, implementing and improving learning initiatives. Able to adapt readily to changing needs and priorities.
Training and Development: Identified strategic alignment issues across departments: Developed and implemented 3-month duration cross-functional sales trainee program - Program helped the company achieve a 20% increase in employee satisfaction ranking it 2nd out of over 100 countries. Created and delivered job order training to entire sales and coding departments - Initiative resulted in a decrease of 30% in errors and rework. Trained over 500 external clients annually on products, services and software.
Community Outreach: Negotiated and included a 2 days Fast Moving Consumer Goods Industry research training course in main universities including graduate and post-graduate programs - Trained over 200 students per year.
Management: Successfully reversed the image, morale and productivity of the training department by reorganizing functions, establishing new goals, expanding responsibilities, and cross training - Efforts resulted in 95% client satisfaction.
Sales and Account Management: Increased Continue Education (CE) event revenue in 104%. Managed clients account team with annual budget exceeding $2M - Increased revenue and operating income double digits during 1st year while improving client satisfaction.
Management support: Implemented new training management tracking systems and reports that allowed a reduction of 25% in no-show clients to training sessions, and provided managers with information to be used at contract negotiations - This system also allowed managers to track training and evaluate individual and departmental performance and review training objectives.
Identify Continue Education (CE) events opportunities, negotiate fees and organizes seminar and workshop with keynote speakers. Manage Continue Education Units (CEU) approval process with professional boards, handle registrations and event communication to assure smooth and professional experience. Offer specific training programs to help employees maintain and improve job skills. Monitor training costs and creates budget reports for management. Create, modify and improve training materials based on participant and management feedback, as well as provide expertise and creative ideas on improvement in several subjects including Customer Service, Emergency Preparedness, working with persons with disabilities and other professional development programs. Participate in several community outreach meetings to promote training and assess community training needs. Responsible to assess, create and deliver training to external clients and increase training revenue. Maintain Client Relationship Management (CRM) database. Create training brochures and promote learning opportunities to external clients using Constant Contact. Create and implement e-learning using Articulate.
Developed, scheduled and managed marketing campaign. Followed up with potential clients and assisted with on-line certification programs and registration process. Received OD Certification.
Recruited to design, implement and conduct client training for Educational Data Systems, Inc. Revised, tested and implemented a 14-week long training course in customer service, life skills and computer skills increasing placement and retention rates of participants in the workforce. Delivered training classes to units of 10 – 15 participants using different teaching methods to assure individual high performance. Conducted meetings with current and potential clients to present company's objectives and services. Led projects aiming higher efficiency of communication among associates. Implemented file audit review system to ensure accuracy and completeness of information.
Revamped and implemented effective training programs for sales professionals, internal and external clients. Managed a cross-functional team of 8 people responsible for training, recruitment and software development. Responsible for international relationships with other countries regarding training projects and policies. Developed and implemented hiring profile, career path, salary ranges, bonus incentive system, and performance assessments tools for professionals of the Sales Department. Designed and implemented training plans based on Client Satisfaction Survey and internal needs assessments. Managed Colgate Palmolive account. Responsible for trainee program for new account executives and managers.
Trained account executives and external clients on marketing, sales and product lines. Coached subject matter experts to facilitate learning, including training development and presentation skills. Responsible for implementing a 2 day training course in local universities for graduate and Post-graduate students.
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