Self motivated administrative professional with extensive experience overseeing annual and reoccuring training requirements and day-to-day operations.
Session Announcement Protocol (SAP).
Enterprise Content Management (ECM) OnBase.
Medical Assistant Diploma
Preserved an up-to-date department organizational chart. Maintained training requirements/qualifications log for 175 employees. As Lead Certification Technician developed and tracked parts inventory spreadsheets using advanced Excel functions to ensure 100% customer satisfaction. Systematically prepared documents for customers (Data Books). Participated in company based Quality Assurance Program. Served as the company's only bilingual Spanish/English customer service representative. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints.
Maintained office supplies by checking stocks and placing orders. Processed credit card transactions during the checkout process. Answered department telephone calls within  rings, using correct salutations and telephone etiquette. Greeted all guests in a courteous and professional manner. Handled filing, faxing and copying of all invoices.
Planned travel arrangements for 600 students and 20 staff members. Maintained an up-to-date department training/qualification logs. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and Japanese counterparts. Posted open positions on company and social media websites. Created weekly, monthly status/training reports and presentations. Designed electronic pay-roll system and maintained electronic and paper files.
Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Kept facility stocked with necessary supplies, equipment and instruments. Performed routine tests such as urine dip stick, vision and hearing tests. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Cleaned and sterilized instruments and disposed of contaminated supplies. Organized, updated and maintained over 600 patient charts. Performed pregnancy tests and sent specimens for laboratory testing. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Educated patients about their treatments.
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