Network Administrator experienced in server management, systems analysis and Firewall design. As a Network Administrator I offer in-depth understanding of IT infrastructure areas, particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.
Maintained 99% uptime for 106 weeks in a row.Oversaw IT support for 3 servers, 64 users and 128 desktops and laptops.Set up a Enterprise telephony firewall, which decreased the incidence of spam by 100% for government users.Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between the IT department and other departments.
Offered specific training programs to help employees maintain and improve job skills.Evaluated training materials prepared by instructors.Developed training program for specific, assigned job tasks, including [subject], [subject] and [subject].Taught weekly internal classes to more than [number] new employees.Instructed through lectures, discussions and demonstrations in [subject], [subject] and [subject].Designed and created daily lesson plans for activities.
Installed and removed [System Name] systems, including pulling wire, device termination and mounting back boxes.Documented and reported each installation in company log book.Carefully explained all aspects of running the cable system to customers.Examined systems to locate problems such as loose connections and broken insulation.Installed and pulled horizontal station cables and backbone riser cables.Inspected installation sites to determine material requirements.Operated various vehicles to haul crews and equipment.Placed copper and fiber cables for voice and data indoors and outdoors.Responded to corrective maintenance requests and alarms in a timely manner.Maintained spare equipment and parts and managed inventory.Supplied technical and customer service support by phone and in person.Tracked data from completed tests, and developed solutions to any issues.Set up and monitored testing of new and improved components.
Set up and monitored testing of new and improved components.Maintained spare equipment and parts and managed inventory.Placed copper and fiber cables for voice and data indoors and outdoors.Operated various vehicles to haul crews and equipment.Inspected installation sites to determine material requirements.Installed and pulled horizontal station cables and backbone riser cables.Examined systems to locate problems such as loose connections and broken insulation.Mounted and fastened control panels, sensors and video cameras.Documented and reported each installation in company log book.Installed and removed [System Name] systems, including pulling wire, device termination and mounting back boxes.
Built and maintained successful relationships with service providers, dealers and consumers.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Managed IT setup and service requests for [Describe setting].Provided real-time support to everyday users of [Name of Product or Service].Responded to customer service emails in a timely and effective manner.Reported important problems to management.Researched, documented and escalated cases to higher levels of support according to internal procedures.Reviewed support cases for technical and troubleshooting accuracy.Maintained records, logs and the lifecycle of work requests.Developed documentation for common processes for both support staff and end-users.Troubleshot hardware issues and worked with service providers to facilitate repairs.Created new account, reset passwords and configured access for users.Increased number of resolved job tickets by [Number]% over previous year.Contributed to a reduction in operational costs of [Number]%.Analyzed software, hardware and network systems for various transmission systems.Managed all switches, routers, firewalls and [Equipment type] equipment.Maintained company servers, computers, printers, cables and other equipment.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Identified, reported and resolved network security violations.Analyzed complex computer systems to assess vulnerability and risk.Supervised [Number] external computer consultants and vendors.Worked with outside vendors and teams to develop voice and data wiring infrastructure.Managed application patches, data backup, security changes and network configuration.Developed an easy-to-use application in [Software Program] that allowed users to request new software and update inventory tables.Tested and troubleshot new versions of [Software Program] software.Manipulated frequently-used switchport settings to [End result].Diagnosed network problems involving a combination of hardware, software, power and communications issues.Replaced boards, changed servers and loaded and tested software applications.Created more than [Number] monthly inventory reports, sales reports and accounting reports.Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.Replaced boards, changed servers and loaded and tested software applications.Diagnosed network problems involving a combination of hardware, software, power and communications issues.Determined feasibility, functionality and potential benefits of proposed systems.Managed application patches, data backup, security changes and network configuration.Responded to all client requests for technical support by phone, email and the inter-office chat service.Worked with outside vendors and teams to develop voice and data wiring infrastructure.Analyzed complex computer systems to assess vulnerability and risk.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Maintained company servers, computers, printers, cables and other equipment.Managed all switches, routers, firewalls systems.Configured and installed routers, switches and wireless controllers.Analyzed software, hardware and network systems for various transmission systems.Trained and instructed subordinates and supported units on [Type of training].Effective decision-maker in high-pressure environments.Patrolled areas and allowed restricted area access for authorized personnel.Prepared operation plans and orders to support security of resources and installations.Coordinated training schedules and filed crucial administrative paperwork.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Logged and filed classified documents.Prepared registered and certified mail for dispatch.Tested machinery, equipment and parts to identify any defects.Disassembled broken and defective equipment to facilitate repair.Reassembled equipment after completed repairs.Assembled and installed wiring, electrical and electronic components.Cleaned and lubricated vehicles, machinery and equipment.Assembled and maintained physical structures using hand and power tools.Operated tools such as hoists and saws.Routinely inspected machinery and equipment to diagnose malfunctions.Checked fluid levels and replaced filters.Used hand tools to replace defective equipment parts.Installed coax cables inside residences.Replaced worn and damaged hoses, wiring and belts.Maintained up-to-date and accurate repair logs.Briefed new team members on procedures and project goals.Supervised a team of 8 employees.Ordered supplies, tools and equipment.Read manufacturer manuals, diagrams and specifications prior to repairing equipment.Fixed bugs as they were encountered.Set up equipment for employee use.Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Established requirements for new systems and modifications.Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.Configured, maintained and provided trending and performance analysis of enterprise class storage systems.Performed second-level support for all workstation and server class systems.Set up, tested and configured networks, desktops, laptops and printers.Installed motherboards, processors, RAM and graphics cards.Performed diagnostic tests and repaired malfunctioning hardware and software.Diagnosed, installed, configured and repaired computer systems and software.
3.65 GPA. Advanced coursework in Web Application Development, Windows Server Networking, Fundamentals of Wireless Technology, Computer Forensics & Investigation, and Network Security & Firewalls.
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