Training specialist knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts. Results-oriented Corporate Trainer who provides top-level support to growing companies. Adept at learning new products and services. Also trained in motivational speaking providing comprehensive professional development programs for leadership team across all campuses.
Developed 10+ training modules for 50 or more training sessions within 1 years. Graduated more than100 participants from Powered Industrial Vehicle monthly training sessions. Created training processes for 25 separate departments.
Offered specific training programs to help employees maintain and improve job skills throughout the distribution center. Monitored training costs and created budget reports for management.Trained a staff of 90+ employees on New Hire training, On the Job observations refresher training and Coaching and Personal Development.
Monitored in coming phone calls to contact center for a team of 45 employees using Kana for recorded calls ensuring consistency throughout all calls. Provided coaching on calls and offered enhancement suggestions on ways to improve call outcome using best practices guidelines.
Attended Interpersonal Communications seminar
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