Developed system to target call center employees experiencing excessive system related issues. System resulted in improving call center efficiency and increased productivity/revenue.
Worked with targeted employees directly to close knowledge gaps. Reduced time spent with issues from hours to minutes.
Created single source document containing vital support information used for resolving system related issues.
Achieved Diamond Club status for sales/revenue attained in first year as Sales & Service Consultant in 2005.
Assisted in developing a process for installation technicians to communicate directly with support reps.
Supported product line manager and IT to ensure product and process improvements.
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