Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highly effective at handling confidential information. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Computed Data Reports
Promoted to Doc Drawer after 3 months of employment.
Received, audited, processed and shipped all legal documents of Titles and Deeds of Trust to investors of interest. All legal loan documents were inputted onto a spreadsheet and into DataTrac for record keeping. Prepared and processed 50-150 collateral's within a required time frame using MERS and shipped to Banks of interest daily.
Received loan file and performed data entry for preparation of loan documents sent to escrow. Prepared legal documents according to state and/or federal regulations. Ensured loans closed in accordance with Underwriters approval and policies and procedures. Assist in resolving issues at closing. Assist other departments as needed. Meet performance requirements for volume, quality and timeliness. Provided branch support for drawing documents for FHA/VA and Conventional loans.
Reset store product to schematic, rotated products by dates from oldest to new; and tagging back wall and price tags in a required time frame. Multiple job sights, traveling required within a 30 mile area. Position is on call and temporary.
Merchandise magazines, books and Cd's according to Plan O' Grams. Setup display stands as needed. Stores merchandise for Walmart, CVS Pharmacy, Rite Aid, 7-Eleven and Food 4 Less.
Managed contract for customers on a daily basis regarding installation questions, scheduling and pricing. Monitored and managed installation orders of granite, marble and travertine for remodel homes and businesses. Monitored and managed schedule of measurements and installations also collected deposits/payments from client. Compared and reviewed final measurements on drawings of layout after final review, submitted for fabrication.
Monitored and managed updated enrollment benefits, unemployment, disability, health, dental and vision. Prepared monthly and biweekly reports and new hire orientation packets. Prepared and submitted background check for employment also verified employment history. Provided customer service as well as excellent filing.
Greeted and provided great customer service with clients. Managed 15 phone line directory. Monitored distribution and receiving of mail, FedEx, UPS etc. Maintained office inventory (office supplies). Input data entry of deliveries, assisted with faxing documents and distributing faxes.
Monitored and audited disclosures of 500 hundred plus daily. Review mortgage documents as well as labeled and prep documents into proper format. Prepared and mailed out 150 plus notices to borrowers daily for denied, withdrawn, and canceled loans. Prepared reports and cleared exceptions for 67 branches. Organizing and managing files, as well as tracking, reviewing, and updating systems of records with Excel spreadsheets. Data entry and processing.
Managed and processed loan set-up of 50 plus loans daily. Assisted account manager on working with broker to resolve issues with missing documents on files submitted for processing. Review mortgage documents as well as label and prep documents into proper format. Monitored and audited files for completion of set-up. Monitored status of pipelines with account manager and account executive daily. Performed great customer service skills. Prepared and graded credit reports. Obtain missing loan documents to start process and data entry.
Managed 60 plus loans for submission daily. Prepared, audited and processed 50-60 new loans daily. Data entry and processing. Review mortgage documents as well as label and prep documents into proper format. Assisted account manager on working with broker to resolve issues with missing documents on files submitted for processing. Monitored and audited files for completion of set-up. Mortgage document knowledge.
Prepared and reviewed credit reports to pre-quote loan rates. Monitored status of loans on pipeline with 40 plus broker agents and the account executive on a daily basis. Provided great customer service daily. Prepared and ordered appraisal reviews. Monitored, audited and verified employment & title. Review mortgage documents as well as label and prep documents into proper format.
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