Being a highly motivated individual with the ability to interact effectively with all levels of management. I am seeking a challenging position with a progressive organization offering advancement and growth opportunities while capitalizing on my experience, skills and knowledge.
Texas Licensed All Lines Adjuster
State Farm Certification (Auto & Property)
Intermediate Microsoft Word,
Strong interpersonal and communication skills
Licensed Auto & Property for AL,FL,LA,MI,MS,NC,OK & SC
E. A. Renfroe & Company, Inc.August 2017 to October 2017Total Loss Claims Associate-State Farm Birmingham, ALCAT-Hurricane Harvey & Irma
Ally FinancialApril 2014 to July 2017Asset Recovery Collector Lewisville, TX
Respond to customer inquiries
Confirm payments and negotiate payment arrangements
Research any discrepancies
Make outbound calls on assigned accounts
Assist customers to find solutions to resolve balances and negotiate settlements, Skip Trace.
Texas Power LP - TRISTAR Producer ServicesFebruary 2010 to September 2013Residential Service Specialist
Handling customer questions and concerns on their accounts.Process payments, Credit checks, Negotiating deposits, Research accounts.
AT & TFebruary 2008 to June 2010Account Management/Support Fort Worth, TX
Process all CLEC port in orders through LSRV
Manage due date conflicts from AT&T TDM fall out
LSC escalation support for orders blocking port outs
LNPC escalation support for conflict or timer issues
OMA escalation support for renegotiating due dates
E-911 escalation support for address related issues.
American AirlinesJanuary 2007 to January 2008Service Representative Dallas, TX
Perform customer contact work for both external and internal customers
Answer high volume inbound calls
Investigate and research customer inquiries
Research of passenger information to process claims and payments
Administrative functions including faxing and assigning files to various departments.
JPMorgan Chase BankJanuary 2004 to January 2007Arlington, TX
January 2002 to January 2004Branch Escalation and Support Representative
Provide direction to our internal partners in order to assist our external customers and resolve issues
Respond and communicate to internal partners, to improve customer service and retention which may include but not limited to research, insurance, account maintenance, collateral, payment disputes, etc
Identify customer needs, offer alternatives and recommend resolution based on a balance of customer service and risk to organization
Fort Worth Star-Telegram Major Duties:
Responsible for daily and weekly reports
Provide and distribute reports to district managers of zones
High volume of data entry
Dispatch complaints and memos to carriers.
San Diego Gas & ElectricJanuary 1997 to January 2002Customer Service Representative San Diego, CA
Respond to and follow up on residential/commercial customer inquiries
Sent field orders to establish, transfer, or discontinue residential/commercial electric service.
Negotiated security agreements or meter deposits
Accepted and applied payments
Reviewed and resolved customer billing inquiries
Arranged field investigations.